CompTIA Blog

  • Innovation and a Better IT Service Business: Why Managed Services?- Part 2

    by Jim Hamilton  | March 08, 2010
    This is the second part of my commentary, “Why Managed Services.”  In the last article, I examined the reasons that managed services are good for the SMB end customer.  In this piece I will discuss why managed services mean better business for the solution provider.Every once and a while, I step back and marvel at the way IT has changed my life. Thanks to constant innovation, my house is a veritable museum of advances in IT.  In one corner of my house, my CD collection sits gathering dust, never ...
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  • 2018: Flying Cars, the IT Workforce and You

    by Tim Herbert  | March 05, 2010
    Just about every water cooler discussion I’ve ever been a part of on the future of technology inevitably leads to mention of flying cars and/or robots. People can’t seem to resist criticizing the state of technology for not providing certain innovations that were “promised” years ago, or dreaming about a futuristic world where helper robots free us from the doldrums of work and flying cars free us from the annoyances of traffic. It wasn’t long ago when a discussion of the “future” would mean a d ...
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  • Are You Up to the Challenge?

    by Lisa Fasold  | March 05, 2010
    Ready to match shots with a professional mini-golfer?  During CompTIA’s Annual Member Meeting, you can match shots with George McLeod, the second highest ranked professional mini-golfer, as determined by point totals on the U.S. ProMiniGolf Association national ranking list. CompTIA members and technology leaders will network and help fund training for the disadvantaged and disabled during the CompTIA Educational Foundation’s First Annual Creating Futures Charity Miniature Gol ...
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  • EU IT Services Community Highlights Innovation and Industry Standards

    by Mark Plunkett  | March 04, 2010
    At the recent EU IT Services and Support Executive Forum, David Milot from Unisys started off discussions with a presentation on the revolution of cloud computing. The cloud has been a hot topic, but there still seems to be a slightly fragmented approach to the subject. How can managed service providers, logistics companies and OEM's best utilize this delivery technology? According to research statistics and those in the room, security is the biggest fear around deploying cloud computing solu ...
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  • Why Managed Services?

    by Jim Hamilton  | March 03, 2010
    This is a two-part article on the business case for managed services.  In the first part I will examine why managed services means better service for the SMB end customer.  In the second part, I will discuss why managed services means better business for the solution provider.To start today’s discussion-- and to enter into the mind of an SMB end customer-- I’d like to tell you the story about my broken furnace on a cold November day in Canada. Being the resourceful person I am, I confidently tur ...
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  • Service Level Agreements for Managed Services

    by Paul Bittorf  | March 03, 2010
    As I see it, one of the most essential ingredients of a successful managed services operation is the services level agreement (SLA).  In fact, it’s so crucial that it’s part of our standard definition for managed services that I mentioned in my last blog post. CompTIA Managed Services Definition:The ongoing management, monitoring, and maintenance of networks, software, hardware, and related IT services by an external organization. Managed services are often marked by detailed service level agree ...
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  • Cloud Computing: The Call for Standardization, Definitions, and the Need for Certification

    by Bob Biddle  | March 01, 2010
    There has been a lot of talk lately about the cloud….pick up just about any tech journal, business publication, or even the newspaper (online or even the old print format!) and there are articles and analysis discussing everything moving to “the cloud.”  What does that really mean?  Is the end of the desktop/laptop, as we know it today, coming sooner than we thought?  Is it all about being connected 24/7 so that no applications reside locally anymore? Accordin ...
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  • Advanced Managed Services Education and Tools Introduced in Community Meeting

    by Brian Sherman  | February 25, 2010
    With a flurry of activities underway and planned for 2010, the Managed IT Services Executive Forum convened for a conference call to reconcile all the undertakings. The discussion included the latest updates on the MSP Partners program and a multitude of new resources being developed for the managed services community. As many of you know, CompTIA acquired MSP Partners late last year and brought the program under the fold of this managed services community.   Jim Hamilton, Senior Dir ...
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  • Small and Emerging IT Business Providers Unite for New Community

    by Brian Sherman  | February 24, 2010
    Many SMB companies experience enterprise issues, they just have smaller budgets and fewer employees than their larger brethren. Smaller solution providers experience similar challenges, but also may need resources or guidance to create a valued and long-term business. Based on those requests from the IT provider community, CompTIA launched a new group to develop and make those resources available to members: the Small Business Owners Special Interest Group. The group is off to a great start, jus ...
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  • Growth Opportunities in the SMB Market

    by Brian Sherman  | February 24, 2010
    In discussions with owners of small technology businesses we find, almost without exception, that growing their business is a top priority for this year. There is no shortage of information resources suggesting where the new business opportunities may be found. New technology products are introduced each month, novel partner programs are announced frequently and innovative services, such as security or cloud offerings, are outlined in the industry news each week. With all of these options, how d ...
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