CompTIA Blog

  • IT Services Industry Growth to be the Focus of Canada Meetings

    by Brian Sherman  | February 10, 2010
    After several cycles of tough international economic conditions, CompTIA’s IT Services and Support Executive Forum will highlight the industry opportunities at its first 2010 meeting in Canada. The event will be held today, in Richmond Hill, Ontario, with many IT service leaders in attendance to discuss the emerging business trends and learn how the community can benefit from several new technologies. In addition, attendees will participate in workshops where current and new industry initi ...
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  • IT Security, Still a Long Way to Go

    by Bob Biddle  | February 09, 2010
    It is hard to believe that a full decade has gone by from a time when fear, angst, and anxiety across many aspects of the channel was focused on the “what ifs” of Y2K. You would be hard pressed to pick up any publication and not see something about the Y2K situation. Here it is ten years later and, yes we survived Y2K, but there is a similar media storm these days about security as more vendors, channel partners, and end-users turn to the “cloud” for everything from storage/back up to financial ...
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  • IT Services Demand on the Rise

    by Rich Rysiewicz  | February 09, 2010
    As the economy starts to turn around, one positive that can be taken from the economic downturn is that business executives see the value of IT increasing (according to a recent report from Accenture and the Economist). The majority of the executives questioned said that the economic downturn has increased awareness among business unit managers of the importance of the company’s IT objectives to the overall business.IT service executives have always understood the importance of IT to the busines ...
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  • Setting the Managed Services Industry Standard

    by Jim Hamilton  | February 09, 2010
    Something that has occupied a lot of my thinking lately is the development of an industry-wide standard for managed services.  No matter who I talk to, from large OEM manufactures to the smallest of service providers, each sees value in the development of a standard that clearly communicates an MSP’s managed services proficiency to their customers, partners and vendors.  A standard would significantly help promote managed services to end users, differentiate strong MSPs from the less qualified, ...
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  • Cloud Confusion

    by Bob Biddle  | February 09, 2010
    Pick up any technical journal, read any relevant blog, talk to any industry pundit and you can’t help but notice that there’s a lot of confusion in the cloud marketplace today.Vendors are telling customers that everything’s moving to “the cloud.” It’s better, faster, stronger, cheaper, and able to leap tall buildings in a single bound. It’s the best solution for every IT problem, regardless of industry, and why would you even think of using anything else? Oh, and everybody’s using it. If hype is ...
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  • MSPs Control the Information Highway

    by Jim Hamilton  | February 09, 2010
    Good, timely information is valuable.  A recent trip to New York reminded me of this when my wife and I made a last minute decision to eat at a trendy restaurant in SoHo. After a quick call, I secured a table, but only if we could get were there in the next half hour.  I punched the restaurant’s address into my phone and, thanks to the magic of the internet, Google, GPS and my iPhone – I am provided with walking directions to the nearest subway station, the train to catch and when it will arrive ...
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  • Defining Managed Services

    by Paul Bittorf  | February 09, 2010
    It seems to me that a good starting point of any managed services conversation is to agree just what managed services are.  Though there are a lot of definitions that have been floated in the technology field, I like the definition that we at CompTIA vetted in managed services research last Fall, based on its simplicity and directness. We have since taken this definition to several groups, including CompTIA’s new Managed Services Community, and it seems to be generally accepted.  I like it so mu ...
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  • Xerox Stepping Up Big to Help Individuals in Need Pursue IT Careers

    by Lisa Fasold  | February 09, 2010
    Xerox will sponsor the CompTIA Educational Foundation’s 2010 Creating Futures Charity Golf Classic and the First Annual Creating Futures Charity Miniature Golf tournament. Both events benefit the foundation’s Creating Futures program which provides IT training and certification opportunities to individuals in need, including military veterans, individuals with disabilities, women, minorities, at-risk youth and dislocated workers.“It’s simply a win-win for all that get involved with our events, a ...
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  • Services Research Shows a Shift In Attitude

    by Brian Sherman  | February 04, 2010
    Jean Mork Bredson of Service800 concluded the presentations at the IT Services and Support Executive Forum meeting with a ServiceMetric Benchmark Program Update. The 2009 Survey of approximately 250,000 service customers included queries on a variety of service-related questions. The study found a major shift in customer attitude concerning service, with response time usurping the former key goal of repair time. This suggests that reducing the time for initial contact will inversely increase c ...
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  • Day Two Packed with Information at CompTIA IT Services and Support Meeting

    by Brian Sherman  | February 04, 2010
    Day two of the CompTIA IT Services and Support Executive Forum meeting is in full swing today, as the attendees concluded a networking breakfast and moved quickly into an update on public policies. The association represents the interests of IT services companies and communicates the top issues affecting the industry on a regular basis. With policy offices in Washington and Brussels, they have a global, national, and regional footprint, keeping community members informed of issues that could aff ...
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