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Lively Discussions in the Managed Services Community Meeting at ChannelCon
There are always a few nuggets of information IT channel professionals reserve for their closest industry friends. Those best practice “hallway conversations” often include the things MSPs learned from their own business trials and tribulations and, when shared, those personal experiences help other providers avoid making the same potentially costly mistakes or improve their chances of success. That type of information is extremely valuable to those opening a business, starting a new practice or simply hoping to get better in a particular area.
These impactful interactions are what CompTIA Communities are all about, and the Managed Services group decided to take them to the next level during their meeting at ChannelCon 2016. Based on the standing room only audience and all the interaction in the best practice exchange, it was a resounding success. Community leaders turned the tables on audience members and made them into panelists. And they certainly delivered. Questions were submitted electronically, online and in person, and the answers flowed on a number of the topics that matter most to MSPs. While it would be nearly impossible to share all the information in a single blog, and few identified themselves (so no names are included), here is a sampling of the Q&A discussion.
How do you implement price increases with your managed services?
How often are you doing customer reviews?
What security services do you offer?
The Q&A session continued on with best practices around managed DNS security services, hiring and other topics. Are you interested in joining future hallway-quality conversations? Join the CompTIA Managed Services Community today and you’ll receive information on their next collaborative meeting.