Managed Services

  • ChannelTrends: Are Solution Providers Ready for Mobility?

    by Brian Sherman  | September 30, 2011
    The week is full of mobility news, from the latest iPhone launch date to the upcoming rollout of Amazon’s new tablet. But why is there so much fascination for solution providers and channel vendors? On the surface, the biggest opportunities seem to be in the sale of the consumer products, getting the latest devices and cool apps in the hands of millions of adoring fans.This basically breaks down into two camps, the Apple enthusiasts and the fans of everything else. That’s not a slam on the compa ...
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  • IT Channel Perspectives: Meet CompTIA Member Scott Barlow

    by Brian Sherman  | September 27, 2011
    CompTIA member Scott Barlow is vice president of sales and product management for Reflexion Networks Inc, a hosted email service vendor headquartered in Woburn, Mass. As a contributor and leader of several CompTIA Communities over the years, he brings a wealth of knowledge and extensive partner program experience to CompTIA's initiatives for advancing the IT industry. Barlow understands the solution provider business model and enthusiastically promotes programs he believes will benefit not only ...
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  • ChannelTrends: Has Margin Been Put Out to Pasture?

    by Brian Sherman  | September 16, 2011
    Just a few short years ago when I was chief editor at a channel publication, almost every conversation included numerous references to the amount of margin a product or service could drive. It didn’t matter if I was interviewing a solution provider, vendor or distributor; that one word typically dominated the conversations. Margin was frequently part of the headline and featured in many manufacturers’ promotional information—it was truly the “buzz” word of the day.Has the transition of the chann ...
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  • Business Continuity Planning: The Top IT Priority for 2011

    by Bob Dirkes  | August 03, 2011
    Lester Keizer offers this perspective to MSPs, “If you don’t have a business continuity/disaster recovery plan you can share with clients, you are doing them a disservice that borders on unethical.”Keizer, CEO of Business Continuity Technologies, led today’s “Business Continuity Planning: The Top IT Priority for 2011” session at Breakaway 2011.  The program was the winner of the Attendee-Voted Breakaway Wildcard Session – and with good reason.  Events during the last decade – such as the Septemb ...
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  • ChannelTrends: What Are YOUR Clients Expecting from the Cloud?

    by Brian Sherman  | June 17, 2011
    Communication is a key element to business success and, when adding cloud services to your portfolio, there is no exception to the rule. A clear and concise discussion on the pros and cons of any new technology solution (or delivery method, in this case) is essential to setting the proper expectations. Without that conversation, your chances for building a successful cloud practice diminish significantly, leaving it up to your clients to decide if the initial and continued investment is worthwhi ...
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  • ChannelTrends: Trends in the IT Workforce, Signs of Good Luck?

    by Brian Sherman  | May 13, 2011
    While today’s the day many people are especially careful to avoid black cats, walking under ladders or spilling salt, for the rest of us, it’s just another Friday. Okay, I admit to being a little superstitious, but I am also a firm believer that we make our own luck in life and our careers. When someone works hard and focuses on accomplishing a goal, their fortunes tend to be positive. Whether that is luck or old fashioned effort is your call. The news this week concerns the fortune of the IT wo ...
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  • ChannelTrends: Tapping into Peer Distribution Communities

    by Brian Sherman  | April 15, 2011
    I often wonder if the old spring phrase should be amended to “April tradeshows bring May flowers.” That one word substitution makes the adage quite true, as this month typically signals the kickoff to the IT channel events season. After attending an industry conference, solution providers typically come home charged and ready to make changes in their business, from new technology and service offerings to training and business development programs.Going back to the old phrase, attendance at April ...
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  • ChannelTrends: M&A Deals, Tech Stocks Rising & Other Notable News

    by Brian Sherman  | January 21, 2011
    The channel is in a buying mood this week, from MSP business acquisitions to IBM stock, and a new distribution deal that should enhance the procurement process for ShoreTel partners. Is all this activity a sign the economy is back on solid ground, or could this be an indication of industry consolidation and a move to what many consider “safe investments”? You can be the judge, but several of this week’s topics provide fodder for that discussion.   Mergers and Acquisitions Ring in a Strong New Ye ...
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  • A Communities Christmas Carol

    by Jim Hamilton  | December 17, 2010
    Charles Dickens’ seasonal classic, “A Christmas Carol”, endures not because it blends so well with our own celebrations, but because of the truth it instills in our souls at this hectic and indulgent time of year. Far from the glitz and excess that has come to characterize the Christmas season, the story focuses on one man’s life journey. As those of you familiar with the story know, while he has material wealth beyond imagination, Ebenezer Scrooge is emotionally impoverished and heading to cert ...
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  • What Is a Service?

    by Lisa Fasold  | November 03, 2010
    by Ray Barber, guest blogger from KaseyaServices providers (SPs) traditionally provided clients with a mixture of the break-fix model, point solutions and out-of-the-box products that tied clients down to vendors for extended periods of time, even when those products didn’t necessarily work. But, the days of single-minded inflexible quick IT fixes are fast coming to an end.During the last five years, there has been a dramatic shift in the way people consume IT products and services, and the SP i ...
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