Managed Services

  • ChannelTrends: Tackling the Challenges and Opportunities of Managed Services

    by Brian Sherman  | May 07, 2014
    Remote monitoring and management tools have been available to channel companies for quite some time. Just last week, a friend of mine sent me a link to the first article I ever wrote on managed services — from almost a decade ago — to congratulate me on 10 years of covering this industry-changing topic. Though it was just a brief mention from the former Gartner System Builders’ Summit and VARVision show, the Business Solutions magazine piece reminded me just how much the channe ...
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  • The Key to Managed Services Adoption is Clear Messaging

    by Carolyn April  | April 09, 2014
    What value does your company add? It’s a perennial business question, one that channel firms face each and every day in interactions with customers, vendors and other partners. In this era of cloud computing and ongoing business model upheaval, everyone is looking for a way to stand out, especially to the customer. If you can’t answer the fundamental question – Why do we matter? – your business is at a disadvantage. The managed services model is one example of a channel b ...
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  • Expect to be Amazed at the CompTIA Annual Member Meeting

    by Brian Sherman  | March 19, 2014
    It’s that time of year when a literal who’s who of channel professionals gather to take on some of the industry’s biggest opportunities and concerns. CompTIA’s Annual Member Meeting convenes April 1 in sunny San Diego with a full slate of interactive group discussions, thought-provoking presentations and numerous networking opportunities. Attendees will also get to partake in this year’s IT Hall of Fame and Lifetime Achievement Awards Dinner, as Robert Faletra and S ...
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  • CompTIA Managed Services Trustmark Sets MSP Apart

    by Julie Ritzer Ross  | March 13, 2014
    For some managed services providers, simply presenting a line card of IT products and services and pointing to a collection of manufacturer certifications works to cultivate and retain clients. But for CMIT Solutions of Denver, nothing could be further from the truth. Here, a vendor-agnostic credential serves as a key business differentiator and a linchpin for fostering clients’ loyalty and trust. From Break-Fix to MSP Founded in 2004 by Debi and Phil Bush, CMIT Solutions of Denver is one ...
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  • Channel Prospectors Catch Health Care Fever, With Mixed Results

    by Brian Sherman  | February 12, 2014
    In the managed service space of the IT channel, there’s been a touch of health-care fever. With the U.S. government’s electronic medical records (EMR) and electronic health records (EHR) initiatives and directives in place, doctors’ offices and medical facilities have looked like goldmines for value-added resellers and managed service providers. Health care was said to be primed, willing and ready for the IT channel to upgrade and support their thriving practices. Like the fort ...
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  • Smart SMS Strategies for MSPs

    by Mark Sondergaard  | January 13, 2014
    If you’re searching for ways to improve the technical services you offer your clients, look no further than the mobile phone. More than nine out of 10 American adults own one, according to a 2013 study by the Pew Research Center, and while only half are smartphones, nearly all have the capability to receive text messages. In contrast to overlooked email blasts and fliers, text messages grab eyeballs: Research by UK-based mobileSQUARED, which interprets and analyzes mobile research and data ...
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  • ChannelTrends: Building an Advanced Managed Services Practice

    by Brian Sherman  | November 12, 2013
    With many managed services providers admitting that their technology skills are far deeper than their business acumen, the processes required to create those critical organizational development plans may be quite unfamiliar. The talents essential to build and sustain these IT companies can be quite diverse, so MSPs either have to undergo training to acquire those capabilities or hire new employees with those specific proficiencies. Regardless of the method they adopt, those consistent investment ...
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  • Current States of Telecom Sales, Content-Based Marketing and Managed Services Examined at ChannelCon

    by Daniel Margolis  | August 02, 2013
    Day two of CompTIA ChannelCon 2013, the premier education and partnering event for the IT channel, which wrapped up this week at the Peabody Orlando, featured a panel discussion titled “Best Practices in Selling Telecom.” This was moderated by Khali Henderson, editor-in-chief at Channel Partners, and drew insights from panelists Ken Bisnoff, senior vice president of strategic opportunities at TelePacific Communications, Paul Cronin, senior vice president at Atrion Networking, Jeffrey ...
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  • Key Trends Impacting Managed IT Services

    by Lisa Fasold  | July 31, 2013
    Emerging technology trends are causing disruption in all areas of IT, including channel firms. Vendors, resellers and managed service providers (MSPs) are adjusting their offerings to provide the products and services that are in demand as businesses adjust the way they procure and use technology. For MSPs, four of the top issues impacting their business are mobility, Big Data, security and communications. In CompTIA’s Director of Technology Analysis and Market Research Seth Robinson&rsquo ...
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  • Got Healthcare Clients? What Must You Do Now

    by Lisa Fasold  | July 30, 2013
    You don’t know what you don’t know. That’s one of the scariest elements of business. You know your business and do a great job at it, but how do you prep for what you don’t know? And, even scarier, can you prove in court that you do a great job and are prepped for the unknown? Mike Semel, president of Semel Consulting, addressed one of those big unknowns for managed services and managed print providers in presenting on “New HIPAA Changes and How They Affect Your MPS ...
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