Managed Services

  • Why Cloud is the Stuff of MSP Nightmares

    by Estelle Johannes  | July 21, 2016
    While many no longer see the cloud as something that could put an MSP out of business, many are still unsure how to weave cloud into their services and plans. See what the latest CompTIA research says about cloud services and support in the channel.
    Full Story
  • ChannelTrends: Overcoming MSPs’ Cloud Anxieties

    by Brian Sherman  | July 12, 2016
    A recent CompTIA survey found that 44% of managed services firms only support cloud services at the request of their customers. In other words, between a third and half of managed services providers are not capitalizing on what is likely the biggest IT delivery model shift of our time! Here's why that needs to change...
    Full Story
  • ChannelTrends: The MSP Customer Service Model for 2020…and Beyond

    by Brian Sherman  | June 29, 2016
    What will customer service and help desk communications look like in the future? How will solution providers change the process to address the Millennial audience? Learn how social media and other technologies will play a bigger role in future channel communications, and how savvy providers will get started even faster.
    Full Story
  • Valued Discussions and Solid Backswings: the Canadian IT Business Community Meeting

    by Brian Sherman  | June 15, 2016
    The conversations at CompTIA’s latest Canadian IT Business Community meeting centered on both activities, as members discussed a number of tech challenges and opportunities before they headed out for an afternoon on the links.
    Full Story
  • CompTIA Creates the Ultimate, Dynamic Managed Services Game Plan

    by Miles Jobgen  | June 09, 2016
    Learn all about thenew CompTIA Channel Standards for Managed IT Solution Providers. These industry best practices and baseline business measures were designed in great part by your peers; those who have built successful managed services practices. Along with a number of other subject matter experts (SMEs), they compiled a list of essential business activities, tools and customer-oriented practices. They ranked issues and opportunities for providers based on their unique perspective and experience and we documented each step and process that would help both new and established providers attain their wildest MSP ambitions.
    Full Story
  • 7 Ways IT Companies Can Attract & Retain Millennial Women

    by Michelle Ragusa-McBain  | June 07, 2016
    The most successful organizations are made up of a diverse group of men and women of all ages. If you follow these tips, you will be better able to attract millennial women, increase overall diversity and, ultimately, strengthen your team, its leadership and opportunities for success
    Full Story
  • Covering all the Bases with Security

    by Seth Robinson  | April 07, 2016
    Full Story
  • ChannelTrends: Platforms or Point Solutions for Managed Services Delivery?

    by Brian Sherman  | April 04, 2016
    Is an all-in-one platform right for every managed services business? Demand is driving an evolution, but how do you know if a managed services suite is the best fit for your business?
    Full Story
  • Creating a Climate of Cooperation Between Partners and Vendors

    by Brian Sherman  | March 24, 2016
    Establishing a team dynamic through communication and collaboration that leads to benefits for both.
    Full Story
  • Visualize The Optimal Managed Services Practice

    by Brian Sherman  | March 16, 2016
    CompTIA Members Raise the Bar with New, Easy-to-Follow Lifecycle Tool
    Full Story
First PagePrevious Page
Next PageLast Page
Page: of 14