Managed Services

  • ChannelTrends: The Top Industry Stories to Watch for in 2017

    by Brian Sherman  | December 29, 2016
    What will 2017 bring for the IT channel? Providers will certainly continue to assess and strengthen their business models measure the long-term viability and profitability of their offerings, and identify growth opportunities. They will transform and innovate. But which trends will entice IT service providers to make a shift (or at least set the wheels in motion) in 2017? Here are five of the most likely drivers:
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  • Four Ways MSPs and Vendors Can Become Business BFFs

    by Samantha Ciaccia  | November 09, 2016
    The importance of vendors courting their partners means more than ever now. With that in mind, here are four ways managed service providers and vendors can become best friends forever!
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  • ChannelTrends: The Not So Dirty Little Secret About Managed Services

    by Brian Sherman  | September 21, 2016
    Many solution providers have been somewhat reluctant to discuss the true amount of break fix and onsite services they deliver. When you get a chance to dig into the details, you may find they're delivering a lot more of that support than you'd expect. Despite experts predicting that virtually every provider would be a "pure play MSP" by now, the reality is much different.
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  • The MSP Best Practice Discussions Usually Heard in the Hallways

    by Brian Sherman  | August 02, 2016
    The CompTIA Managed Services Community took their best practice discussions to the next level at ChannelCon 2016. The standing room only audience was treated to a unique experience as community leaders turned the tables and made them into expert panelists.
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  • Why Cloud is the Stuff of MSP Nightmares

    by Estelle Johannes  | July 21, 2016
    While many no longer see the cloud as something that could put an MSP out of business, many are still unsure how to weave cloud into their services and plans. See what the latest CompTIA research says about cloud services and support in the channel.
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  • ChannelTrends: Overcoming MSPs’ Cloud Anxieties

    by Brian Sherman  | July 12, 2016
    A recent CompTIA survey found that 44% of managed services firms only support cloud services at the request of their customers. In other words, between a third and half of managed services providers are not capitalizing on what is likely the biggest IT delivery model shift of our time! Here's why that needs to change...
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  • ChannelTrends: The MSP Customer Service Model for 2020…and Beyond

    by Brian Sherman  | June 29, 2016
    What will customer service and help desk communications look like in the future? How will solution providers change the process to address the Millennial audience? Learn how social media and other technologies will play a bigger role in future channel communications, and how savvy providers will get started even faster.
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  • Valued Discussions and Solid Backswings: the Canadian IT Business Community Meeting

    by Brian Sherman  | June 15, 2016
    The conversations at CompTIA’s latest Canadian IT Business Community meeting centered on both activities, as members discussed a number of tech challenges and opportunities before they headed out for an afternoon on the links.
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  • CompTIA Creates the Ultimate, Dynamic Managed Services Game Plan

    by Miles Jobgen  | June 09, 2016
    Learn all about thenew CompTIA Channel Standards for Managed IT Solution Providers. These industry best practices and baseline business measures were designed in great part by your peers; those who have built successful managed services practices. Along with a number of other subject matter experts (SMEs), they compiled a list of essential business activities, tools and customer-oriented practices. They ranked issues and opportunities for providers based on their unique perspective and experience and we documented each step and process that would help both new and established providers attain their wildest MSP ambitions.
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  • 7 Ways IT Companies Can Attract & Retain Millennial Women

    by Michelle Ragusa-McBain  | June 07, 2016
    The most successful organizations are made up of a diverse group of men and women of all ages. If you follow these tips, you will be better able to attract millennial women, increase overall diversity and, ultimately, strengthen your team, its leadership and opportunities for success
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