Managed Services

  • SBA Resources Available for IT Providers

    by Brian Sherman  | April 08, 2010
    The Small Business Owners Community had the opportunity to learn more about the government services available to support their company growth and projects. While most people are aware of the loans supported by the United States Small Business Administration (SBA), Carole Harris of the Illinois office pointed out they actually provide other services to support small business. The three areas that the SBA focuses on include: 1.  Counseling and training The SBA works with an allian ...
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  • What Customers Want from their MSP

    by Paul Bittorf  | March 31, 2010
    In many ways I’m a very logical and practical guy. I try to plan my day in a logical and practical order.  It doesn’t always work out that way of course, but that’s OK - life is chaotic. I still try. I like to do things that make sense and that, for the most part, have some intrinsic value. When I was providing IT services to customers, it made a lot of sense (to me at least) to first sit down with my potential customers (sometimes for days) and figure out what they needed before I ever tried to ...
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  • Growth Opportunities in the SMB Market - Part II

    by Rich Rysiewicz  | March 29, 2010
    Many technology businesses grow without ever putting a business plan together.  Even though they know the value of building a business plan they never seem to have the time to put one together. So why go through the trouble of building a business plan? To answer that question, let’s examine the topic of business valuation that I discussed in my last article. The factors used to examine the price someone would be willing to pay for a technology business includes, as expected, an analysis of core ...
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  • Healthcare Changes Create New IT Channel Opportunities

    by Brian Sherman  | March 25, 2010
    The raging debate on healthcare in the United States set the stage for another momentous event this week; a conference call with members of the CompTIA Healthcare IT Community. No matter which side of the discussion you subscribe to, I think it’s safe to say a momentous change in our healthcare system will occur over the next few years - including mass deployment of new technology solutions. With Federal stimulus programs already in place to implement a national electronic health records ( ...
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  • Top 4 Trends in Managed Services for 2010

    by Jim Hamilton  | March 23, 2010
    MSP Partners has just published its 2010 IPED managed services research and education courses and the emerging industry trends are truly compelling! The findings I will be discussing in this article are based on research conducted in December 2009 and January 2010. This extensive survey included thousands of solution providers and resulted in findings to a 97% confidence level. The top four trends identified are:1.    The managed services market mirrored the overall IT market in performance, but ...
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  • Building a Business Model for IT Security

    by Brian Sherman  | March 23, 2010
    I’ve been involved in many discussions on IT security applications over the years, but today’s conference call with the IT Security Special Interest Group truly hit home on the business issues many channel providers face.  Many VARs and MSPs offer security applications to their clients, but could use help developing this expertise and in transitioning from a reactive focus on security to a proactive approach. During the call, Fernando Quintero, VP of Channel Operations for McA ...
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  • Managed Services Tools and Templates Blog

    by Paul Bittorf  | March 15, 2010
    I’ve been working with IT services and support executives as part of CompTIA for the past eight years.  In that time I have learned that what most of you want usually comes down to some very basic items. Indeed, some of the best things in life are actually quite simple. Industry collaboration is seldom rocket science (incidentally my brother works at Raytheon with actual rocket scientists and yes, they are geeks…but I digress). Industry collaboration, however, is quite useful because no one want ...
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  • Benchmarking Service Performance

    by Rich Rysiewicz  | March 10, 2010
    In the IT channel today IT services opportunities continue to grow and technology providers continue to transform their operations to be service driven. Many technology providers attribute 30- 50% of their revenue to services. On average, IT Services and Support Executive Forum members state that between 50-80% of their total net profit margin comes from services. With solution providers, VARs’ and MSPs’ dependency on IT services being this significant, it is essential to measure and benchmark s ...
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  • Innovation and a Better IT Service Business: Why Managed Services?- Part 2

    by Jim Hamilton  | March 08, 2010
    This is the second part of my commentary, “Why Managed Services.”  In the last article, I examined the reasons that managed services are good for the SMB end customer.  In this piece I will discuss why managed services mean better business for the solution provider.Every once and a while, I step back and marvel at the way IT has changed my life. Thanks to constant innovation, my house is a veritable museum of advances in IT.  In one corner of my house, my CD collection sits gathering dust, never ...
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  • 2018: Flying Cars, the IT Workforce and You

    by Tim Herbert  | March 05, 2010
    Just about every water cooler discussion I’ve ever been a part of on the future of technology inevitably leads to mention of flying cars and/or robots. People can’t seem to resist criticizing the state of technology for not providing certain innovations that were “promised” years ago, or dreaming about a futuristic world where helper robots free us from the doldrums of work and flying cars free us from the annoyances of traffic. It wasn’t long ago when a discussion of the “future” would mean a d ...
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  • The Top Five IoT Opportunities for 2018 and Beyond

    by Brian Sherman | Jan 18, 2018
    IoT is the perfect opportunity for those in the business of technology. Not just from an infrastructure perspective ‒ which many providers, vendors, and distributors have taken part in building and enhancing over the past several years ‒ but from all the related solution, support and consulting opportunities that come with it.
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