Managed Services

  • Managed Services Best Practice #6 – What Color of Managed Services Would You Like?

    by Jim Hamilton  | July 13, 2010
    Note: This is the seventh of eight blog entries in which I examine managed services best practices identified in the CompTIA MSP Partners 2010 market research.Henry Ford once quipped “Any customer can have a car painted any color that he wants so long as it is black”. In a world of “half-caf skim latte – hold the foam”, the industrialist’s quote may seem like a quaint memory of years gone past—but it is actually an insightful observation on business. It speaks to the importance of repeatability, ...
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  • Creating a Managed Services Practice- With Available Resources

    by Dan Liutikas  | June 29, 2010
    Let’s flash back to the 1980s, when channel resellers were receiving healthy margins selling OEM equipment to small and mid-sized businesses. Over time, those profit percentages were eroded by competitive forces and manufacturers looking to improve their bottom line. That was one factor that caused many resellers to evolve their business model, becoming VARs (value added resellers). In this adaptation of the IT channel, providers gradually discovered increased profitability not from the sale of ...
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  • Managed Services Best Practice #5 – Spending Money to Make Money

    by Jim Hamilton  | June 29, 2010
    Note: This is the sixth of eight blog entries in which I examine managed services best practices identified in the CompTIA MSP Partners 2010 market research.We’ve all heard the expression “it takes money to take money” and tacitly nod our head in agreement; best in class MSPs don’t simply concur, they pull out their wallets and invest in building a world class services practice. Our 2010 research clearly shows that the most successful MSPs spend more of their top line revenue (as a percentage) o ...
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  • New Tax for S Corporations? May Affect Managed Services

    by Lamar Whitman  | June 28, 2010
    After incorporation, many small businesses make a federal tax election know as a “subchapter S” election; these businesses are then typically referred to as an “S corporation”.  The benefit of an S corporation election is that the entity can “pass-through” corporate income, losses, deductions and credits to its shareholders. That is, the shareholders pay the applicable federal tax at their individual tax rates; the corporation itself does not pay a tax (except in some situations such as built-in ...
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  • Managed Services Best Practice #4: Act Like a Child and Get What You Want

    by Jim Hamilton  | June 16, 2010
    Note: This is the fifth of eight blog entries in which I examine managed services best practices identified in the CompTIA MSP Partners 2010 market research.I have met some very good negotiators in my day, but the very best I have encountered are children. Considering that they have almost nothing to bargain with and occupy a position of little power, kids have an innate ability to negotiate and ultimately get what they want. My teenagers are masters at working mom and dad (and if necessary, gra ...
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  • The Cloud Revolution…

    by Brian Sherman  | May 20, 2010
    It’s much more than a new name for an old technologyI chuckle every time I listen to a debate centered on cloud computing and SaaS being just new terms for an older application delivery system. People will go on for hours discussing the topic, and dismiss the real issue: The revolution is here, whether you like it or not, and solution providers and vendors need to understand how to make it work for their sales models.Many of you will remember the earlier versions of SaaS, either application serv ...
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  • Managed Services Best Practice–Build it and they won’t come…

    by Jim Hamilton  | May 19, 2010
    Note: This is the fourth of eight blog entries in which I examine managed services best practices identified in the CompTIA MSP Partners 2010 market research.In business school, we were informed of the challenges facing companies that are driven by great engineering. These organizations often had a laser-like focus on building great products with a mistaken belief that a great product sells itself. A quick look through the technology industry’s scrap yard would reveal some of these products: Son ...
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  • Managed Services Best Practice #2 – Lessons from Homer & Embracing Change

    by Jim Hamilton  | May 06, 2010
    Note: This is the third of eight blog entries in which I examine managed services best practices identified in CompTIA MSP Partners’ 2010 market research.In a classic Simpsons’ episode Homer exclaims “Oh! I haven't changed since high school and suddenly I am uncool.” Ah yes Homer, things change over time even if we don’t! Our second managed services best practice counters that common mindset; Best-in-Class MSPs develop and deploy new technology solutions to keep pace with the industries their cu ...
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  • Master MSPs and Network Operations Centers Offer Growth Options

    by Brian Sherman  | April 20, 2010
    When building a managed IT services business, the technology and service options are almost as numerous as the number of MSPs currently in the market. From multiple RMM (remote monitoring and management) software alternatives to an ample supply of online data storage solutions, the possibilities available for MSPs are exponential. When you add email management, IT security, VoIP, and other technology services solutions, it can be very complicated selecting the proper portfolio for your customers ...
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  • Managed Service Best Practice - Target Growth for Profitability

    by Jim Hamilton  | April 20, 2010
    Note: This is the second of eight blog entries in which I examine the 2010 managed services best practices identified in CompTIA MSP Partners’ market research.Nature confirms what we all intuitively understand - living things need time to mature before they become fruitful. None of us plant a seed in the springtime and then stand over it with a fork in hand waiting for dinner. Those of us who have teenagers can also heartily attest to this fact - fruitfulness takes time and is often preceded by ...
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  • Innovation: What Is It, Really?

    by Lisa Person | Aug 22, 2018
    CompTIA brought expert Peter Zapf of Fog Pilot to ChannelCon to speak on the nature of creativity. Get his four steps to creation and innovation here.
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