Managed Services

  • Managed Services Best Practice #5 – Spending Money to Make Money

    by Jim Hamilton  | June 29, 2010
    Note: This is the sixth of eight blog entries in which I examine managed services best practices identified in the CompTIA MSP Partners 2010 market research.We’ve all heard the expression “it takes money to take money” and tacitly nod our head in agreement; best in class MSPs don’t simply concur, they pull out their wallets and invest in building a world class services practice. Our 2010 research clearly shows that the most successful MSPs spend more of their top line revenue (as a percentage) o ...
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  • New Tax for S Corporations? May Affect Managed Services

    by Lamar Whitman  | June 28, 2010
    After incorporation, many small businesses make a federal tax election know as a “subchapter S” election; these businesses are then typically referred to as an “S corporation”.  The benefit of an S corporation election is that the entity can “pass-through” corporate income, losses, deductions and credits to its shareholders. That is, the shareholders pay the applicable federal tax at their individual tax rates; the corporation itself does not pay a tax (except in some situations such as built-in ...
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  • Managed Services Best Practice #4: Act Like a Child and Get What You Want

    by Jim Hamilton  | June 16, 2010
    Note: This is the fifth of eight blog entries in which I examine managed services best practices identified in the CompTIA MSP Partners 2010 market research.I have met some very good negotiators in my day, but the very best I have encountered are children. Considering that they have almost nothing to bargain with and occupy a position of little power, kids have an innate ability to negotiate and ultimately get what they want. My teenagers are masters at working mom and dad (and if necessary, gra ...
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  • The Cloud Revolution…

    by Brian Sherman  | May 20, 2010
    It’s much more than a new name for an old technologyI chuckle every time I listen to a debate centered on cloud computing and SaaS being just new terms for an older application delivery system. People will go on for hours discussing the topic, and dismiss the real issue: The revolution is here, whether you like it or not, and solution providers and vendors need to understand how to make it work for their sales models.Many of you will remember the earlier versions of SaaS, either application serv ...
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  • Managed Services Best Practice–Build it and they won’t come…

    by Jim Hamilton  | May 19, 2010
    Note: This is the fourth of eight blog entries in which I examine managed services best practices identified in the CompTIA MSP Partners 2010 market research.In business school, we were informed of the challenges facing companies that are driven by great engineering. These organizations often had a laser-like focus on building great products with a mistaken belief that a great product sells itself. A quick look through the technology industry’s scrap yard would reveal some of these products: Son ...
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  • Managed Services Best Practice #2 – Lessons from Homer & Embracing Change

    by Jim Hamilton  | May 06, 2010
    Note: This is the third of eight blog entries in which I examine managed services best practices identified in CompTIA MSP Partners’ 2010 market research.In a classic Simpsons’ episode Homer exclaims “Oh! I haven't changed since high school and suddenly I am uncool.” Ah yes Homer, things change over time even if we don’t! Our second managed services best practice counters that common mindset; Best-in-Class MSPs develop and deploy new technology solutions to keep pace with the industries their cu ...
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  • Master MSPs and Network Operations Centers Offer Growth Options

    by Brian Sherman  | April 20, 2010
    When building a managed IT services business, the technology and service options are almost as numerous as the number of MSPs currently in the market. From multiple RMM (remote monitoring and management) software alternatives to an ample supply of online data storage solutions, the possibilities available for MSPs are exponential. When you add email management, IT security, VoIP, and other technology services solutions, it can be very complicated selecting the proper portfolio for your customers ...
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  • Managed Service Best Practice - Target Growth for Profitability

    by Jim Hamilton  | April 20, 2010
    Note: This is the second of eight blog entries in which I examine the 2010 managed services best practices identified in CompTIA MSP Partners’ market research.Nature confirms what we all intuitively understand - living things need time to mature before they become fruitful. None of us plant a seed in the springtime and then stand over it with a fork in hand waiting for dinner. Those of us who have teenagers can also heartily attest to this fact - fruitfulness takes time and is often preceded by ...
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  • Business Strategies and Differentiators, A First Priority

    by Matt Swanston  | April 20, 2010
    During CompTIA’s inaugural Annual Member Meeting, April 7-8 in Chicago, leaders in the security world delved into what it really means to provide security services and how to determine which resellers are qualified to provide them. A panel of experts shared proven approaches to vertical and niche markets and provided insights on partnering with other organizations to deliver a larger suite of security services.Moderator:Larry Walsh, Vice President and Group Publisher, Channel InsiderPanelists:St ...
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  • Optimizing IT Service Opportunities

    by Rich Rysiewicz  | April 19, 2010
    Information Technology (IT) has expanded business capabilities at a rapid pace. When the PC was introduced many years ago now, it came with a promise to increase the productivity of most businesses. The next advancement in technology allowed the networking of PCs, which further enhanced organizational productivity. The third milestone was the introduction of the Internet and its promise of global productivity, which has been proven and achieved.The services component of IT started with simple co ...
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