Managed Services

  • Channel-Lands Weekly Debuts

    by Larry Walsh  | August 06, 2010
    Welcome to the first installment of the “Channel-Lands,” a weekly review of the top news stories, trends and events in the channel. Each week, I’ll comb through the leading channel and technology publication websites for the big and significant stories you may have missed while servicing your customers and building profitable businesses. I welcome your suggestions for stories and issues that should be included in “Channel-Lands.”Google Can’t Catch the WaveSeveral channel pubs noted the demise of ...
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  • Managed Services Best Practice #8 – Your Most Valuable Asset

    by Jim Hamilton  | July 22, 2010
    Note: This is the eighth of eight blog entries in which I examine managed services best practices identified in the CompTIA MSP Partners 2010 market research.What is your most valuable asset? No, I’m not talking about your winning smile or superior intelligence… but the asset that is most import to your business success. Here’s a hint to what I’m looking for: I once worked for a CEO who told me “I’d rather lose a good customer than a good employee.” His point was simple; a good employee is more ...
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  • Making the Jump into Managed Services

    by Gennifer Biggs  | July 16, 2010
    If you are among the many traditional break/fix VARs interested in jumping into managed services, you won’t want to miss our Breakaway panel on just that topic at 11 a.m. on Tuesday, Aug. 10. I’ve lined up industry leaders and successful MSPs to share their advice and answer your questions about successfully making the move from break/fix to managed services. Hear insight from Jeannine Edwards, director of ConnectWise Community; Edward Stringfellow, president of Stringfellow Technology Group; Al ...
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  • What's Up Doc?

    by Amy Carrado  | July 16, 2010
    Last week I had the privilege of watching 15 doctors talk candidly about technology from behind a one-way mirror. The two focus groups, among general practitioners and specialists, were very educational and at times quite entertaining. While the information gleaned may not be representative of all doctors, it helps provide some qualitative insights around what doctors are really thinking about IT. I’d like to share with you some examples of the key themes and interesting points I saw emerg ...
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  • Managed Services Best Practice #6 – What Color of Managed Services Would You Like?

    by Jim Hamilton  | July 13, 2010
    Note: This is the seventh of eight blog entries in which I examine managed services best practices identified in the CompTIA MSP Partners 2010 market research.Henry Ford once quipped “Any customer can have a car painted any color that he wants so long as it is black”. In a world of “half-caf skim latte – hold the foam”, the industrialist’s quote may seem like a quaint memory of years gone past—but it is actually an insightful observation on business. It speaks to the importance of repeatability, ...
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  • Creating a Managed Services Practice- With Available Resources

    by Dan Liutikas  | June 29, 2010
    Let’s flash back to the 1980s, when channel resellers were receiving healthy margins selling OEM equipment to small and mid-sized businesses. Over time, those profit percentages were eroded by competitive forces and manufacturers looking to improve their bottom line. That was one factor that caused many resellers to evolve their business model, becoming VARs (value added resellers). In this adaptation of the IT channel, providers gradually discovered increased profitability not from the sale of ...
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  • Managed Services Best Practice #5 – Spending Money to Make Money

    by Jim Hamilton  | June 29, 2010
    Note: This is the sixth of eight blog entries in which I examine managed services best practices identified in the CompTIA MSP Partners 2010 market research.We’ve all heard the expression “it takes money to take money” and tacitly nod our head in agreement; best in class MSPs don’t simply concur, they pull out their wallets and invest in building a world class services practice. Our 2010 research clearly shows that the most successful MSPs spend more of their top line revenue (as a percentage) o ...
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  • New Tax for S Corporations? May Affect Managed Services

    by Lamar Whitman  | June 28, 2010
    After incorporation, many small businesses make a federal tax election know as a “subchapter S” election; these businesses are then typically referred to as an “S corporation”.  The benefit of an S corporation election is that the entity can “pass-through” corporate income, losses, deductions and credits to its shareholders. That is, the shareholders pay the applicable federal tax at their individual tax rates; the corporation itself does not pay a tax (except in some situations such as built-in ...
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  • Managed Services Best Practice #4: Act Like a Child and Get What You Want

    by Jim Hamilton  | June 16, 2010
    Note: This is the fifth of eight blog entries in which I examine managed services best practices identified in the CompTIA MSP Partners 2010 market research.I have met some very good negotiators in my day, but the very best I have encountered are children. Considering that they have almost nothing to bargain with and occupy a position of little power, kids have an innate ability to negotiate and ultimately get what they want. My teenagers are masters at working mom and dad (and if necessary, gra ...
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  • The Cloud Revolution…

    by Brian Sherman  | May 20, 2010
    It’s much more than a new name for an old technologyI chuckle every time I listen to a debate centered on cloud computing and SaaS being just new terms for an older application delivery system. People will go on for hours discussing the topic, and dismiss the real issue: The revolution is here, whether you like it or not, and solution providers and vendors need to understand how to make it work for their sales models.Many of you will remember the earlier versions of SaaS, either application serv ...
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