• CompTIA Cloud and Security Communities Tackle Hiring and Standards at ChannelCon

    by Brian Sherman  | August 03, 2017
    As those who attended this week's joint meeting of the Cloud and IT Security Communities at ChannelCon in Austin, TX learned, channel firms are increasingly responsible for managing the digital transformation for their business customers. What will they need to tackle those new responsibilities?
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  • A Look Back At Intermedia's John Rice's Legacy of IT Industry Leadership

    by Brian Sherman  | June 08, 2017
    The business and technology lessons this 30-plus year member of CompTIA has to share are as relevant today as they were in the early 1980s. John Rice, Army veteran and longtime advocate of the IT channel remains a driving force behind industry initiatives and training.
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  • CompTIA’s Cloud Community Meeting Finds Cloud Mature With Room to Grow

    by Daniel Margolis  | April 10, 2017
    CompTIA’s Cloud Community met last month at the association’s Annual Member Meeting, held at the Swissotel in Chicago, March 20 to 23.
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  • ChannelTrends: Use the AWS Outage lesson to Overcome a Big Cloud Objection

    by Brian Sherman  | March 09, 2017
    Need a cloud “teaching moment” for your customers and prospects? Last week's Amazon Web Services outage is a great topic for those with concerns over resiliency and uptime.
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  • ChannelTrends: The 1980s Want their IT Business Model Back

    by Brian Sherman  | March 02, 2017
    A fair number of IT services providers have not altered their offerings and business models to reflect today’s business needs. Even those who have rarely go far enough to ensure their long-term relevance to their customers and future prospects. What should they be doing to ensure their clients’ needs and visions can be fully realized?
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  • ChannelTrends: Time to Put on Your Cloud Management Hat

    by Brian Sherman  | February 16, 2017
    IT services providers often work with cloud suppliers to customize their clients' implementations, sort through programs and resolve issues. That support role is invaluable to small and mid-sized businesses as channel firms are perfectly positioned to act as the liaisons between their customers, end users and their vendors. So why not leverage that expertise to strengthen customer relationships?
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  • A Senior Ingram Micro Executive's Thoughts on the Channel’s Future

    by Carolyn April  | January 24, 2017
    Ingram Micro's Senior Vice President of U.S. Go-to-Market Kirk Robinson has some unique insights into the IT channel. In a Q&A session with CompTIA's Carolyn April, he shared some of his thoughts about the indirect market...and where it’s headed.
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  • Indirectly Speaking: Amazon, Managed Services and Retooling Your Business

    by Carolyn April  | January 06, 2017
    Should Amazon’s foray into managed services be a major concern to MSPs? In some regards, yes, but only if providers fail to adapt and double down on their customer focus. Rather than viewing Amazon’s move as an immediate competitive threat, MSPs should consider it a catalyst for retooling their own businesses.
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  • ChannelTrends: The Top Industry Stories to Watch for in 2017

    by Brian Sherman  | December 29, 2016
    What will 2017 bring for the IT channel? Providers will certainly continue to assess and strengthen their business models measure the long-term viability and profitability of their offerings, and identify growth opportunities. They will transform and innovate. But which trends will entice IT service providers to make a shift (or at least set the wheels in motion) in 2017? Here are five of the most likely drivers:
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  • ChannelTrends: The Top Five Industry Stories of 2016

    by Brian Sherman  | December 22, 2016
    Which stories were of most importance to the channel in 2016? With so many to choose from, we narrowed it down to the five that should have a major impact on the IT industry for years to come.
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