• Charting a Course for Future Channel Transformation

    by Brian Sherman  | October 31, 2014
    Solution providers must adapt their portfolios and capabilities to sync with changes in the industry, from transformations in cloud, managed services and mobility to new demand for app development. CompTIA’s combined Advisory Councils met in Florida recently to discuss ramping up programs and tools that will help you successfully cross that chasm.
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  • ChannelTrends: A Little Hand-Holding Leads to Stronger Client Relationships

    by Brian Sherman  | October 15, 2014
    Onboarding a new client is the perfect opportunity to both set and manage expectations while nurturing and developing your professional relationship early on. From a welcome gift to salient points about necessary hardware upgrades, give your new clients what they need to trust you and your services.
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  • ChannelTrends: Data Breaches Show It’s Necessary to Take IT Security to the Next Level

    by Brian Sherman  | September 22, 2014
    From Fortune 500 companies to mom-and-pop stores, every organization needs solid IT security specialists who can audit current systems and policies, recommend and implement proper upgrades, and monitor and support it all. Explore our related security resources — including a trustmark, executive certificate and quick start guide — and make sure your solution providing organization is up to the task.
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  • ChannelTrends: Delegate Smart, Flexible Problem Solvers to Manage Key Partnerships

    by Brian Sherman  | September 22, 2014
    Solution providers who want to get the most value from their alliances delegate partner responsibilities to their most capable employees: trustworthy and creative individuals who understand what customers need. Finding someone who can uncover and comprehend the objectives and concerns of their colleagues can be tricky business. It takes someone with good listening skills, problem-solving capabilities and flexibility.
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  • ChannelTrends: Help Fill the Skills Gap by Inspiring Others to Choose a Career in IT

    by Brian Sherman  | June 30, 2014
    If you manage or work in an IT company, you are fully aware of the industry’s shortage of skilled professionals — and with the explosive growth of the technology field, the skills shortage will not go away without your help. From educating high school guidance counselors to sponsoring internships to joining CompTIA’s AWIT Community, there are plenty of ways you can get involved with filling the skills gap that affects us all.
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  • Channel Firms at AMM Encouraged to ‘Be the Disruption’

    by Steven Ostrowski  | April 03, 2014
    IT channel companies in search of the next big disruptive force need look no further than their mirror, a longtime industry observer opined Wednesday at the 2014 CompTIA Annual Member Meeting. “You are the disruptor,” Chris Gonsalves, vice president, editorial, for The 2112 Group,  told an audience of IT channel partners, vendors and distributors. “If you’re not making someone uncomfortable, you’re just trudging along in the status quo,” he continued. &ld ...
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  • ChannelTrends: Examining the Impact of IT Industry Business Credentials

    by Brian Sherman  | March 28, 2013
    People typically buy from those they trust and most industries recognize the companies that do more to earn that type of confidence from their customers. Perhaps that’s why business credentials have become more prominent in the IT community, with solution providers and vendors looking for new ways to validate the processes they put in place to offer top-quality services and products. After all, few accolades speak as loudly to current and prospective customers and other business partners as an e ...
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  • ChannelTrends: Yahoo Ban Comes as Telecommuting Gains Momentum

    by Brian Sherman  | March 04, 2013
    The trending workplace story last week originated with an internal memo sent to Yahoo employees by Marissa Mayer. In her message, the CEO basically eliminated her company’s remote workforce policy and questioned the value of letting employees work from home. The outcry from those inside and outside the high-tech community has been quite animated, with many suggesting that increased face-to-face interaction will not be the magic bullet that solves Yahoo’s problems. The telecommuting ...
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  • ChannelTrends: Telecom Advisory Council Bridges the Gap between Telecom and IT Services

    by Brian Sherman  | February 20, 2013
    To business owners, the companies that help design, implement and support their technology needs may not seem that different. Most of those organizations employ a variety of talented engineers, sales people and other operational team members who ensure their systems are properly assembled and running effectively at all times. To the user, it doesn’t matter if those individuals are supporting their company’s servers, workstations, printers or communication infrastructure; as long as e ...
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  • ChannelTrends: Unified Communications Moves Past Fear Of The Unknown

    by Brian Sherman  | February 13, 2013
    How many times have you seen toddlers shake their head “no” or simply lock their jaws closed in bitter defiance when offered a new type of food? Of course, it’s a common occurrence in child-rearing, likely attributable to a fear of the unknown or lack of valuable life experience that most of us eventually overcome. Other than those early adopters who give the bell curve its shape, reluctance to try something new is an innate trait that most of us possess. The same principle c ...
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  • ChannelTrends: A Look at the Past, Present, and Future of the Channel

    by Brian Sherman | Dec 28, 2017
    The channel’s future won’t solely depend on IoT, cybersecurity and advanced technologies like artificial intelligence and machine learning. Core technology competencies such as remote monitoring and remediation, backup and disaster recovery, cloud management, and desktop/ mobility device support will be needed more than ever.
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