CompTIA University
Business Management Resources
CompTIA University offers a variety of resources dedicated to providing education that Solution Providers can take advantage of both in and out of the office, at or away from your computer or hand-held device. You and your staff can take advantage of these learning opportunities in your own time, at your own pace.
Courseware
The CompTIA University
Courseware includes the Crisp Fifty-Minute™ Series of books. These self-study business books are designed to help you and your staff develop and improve on critical business skills such as accounting and finance, customer service, human resources, leadership, communication skills, sales, strategic business management and more.
Current business courseware in the CRISP series include:
Accounting/Finance Customer Service HR/Hiring/Management/Leadership |
Communication Skills Strategic Business Management Personal Development |
View detailed information on all available Courseware and order today!
Don't see a topic of interest? E-mail university@comptia.org.
Best Practices
A host of Best practices are offered as part of Solution Provider resources.
BP001 Embracing Employee Diversity
BP002 Use of Key Financial Documents
BP003 Strategic Business Planning
BP004 Offering Business Solutions Through Consultative Selling
BP005 Identifying Customer Needs
BP006 Sales Compensation Models to Drive Solution Selling
BP007 Probing for Specific Customer Needs
BP008 Developing Market-Specific Knowledge in Key Target Markets
BP009 Building Visibility and Awareness in Target Vertical Markets
BP010 Providing Incentives for Sales Team Cooperation
BP011 Providing Lifetime Value to Customers
BP012 Profiling and Targeting the Desired Customer Relationship
BP013 Aligning Vision, Mission & Solutions to Customer Needs
BP014 Articulating Company Vision and Direction
BP015 Reaching Target Market Influencers
BP016 Providing Value Added Services
BP017 Blending Sales Incentives
BP018 Measuring Customer Satisfaction and Usage
BP019 Offering Business Planning Consulting Services
BP020 Supporting Customers Post Purchase
BP021 Instilling a Culture of Excellence through Customer Feedback
BP022 Strengthening Relationships with Multiple Sponsors
BP023 Using CRM Systems to Manage Customer Relationships
Do you have a best practice you would like to share? E-mail university@comptia.org.
For further information regarding Business Management Resources or other CompTIA University offerings, email university@comptia.org.
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