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More UC Resources

Channel Training Calendar
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For a complete channel training class schedule, see our channel training calendar.

Unified Communications

Among U.S. businesses, nearly half expected their investments in unified communications technologies to grow relative to their overall IT budget in 2011. Although definitions of unified communications continue to evolve, it includes the core elements of email, web conferencing, unified messaging, video conferencing, audio conferencing and IP communications. CompTIA provides a number of resources for solution providers to understand and enter this growing field.



Channel Training Guides

Channel training guides walk solution providers through understanding and selling unified communications solutions. Self-study guides range from quick-start introductions to an in-depth 10-week guide to building a unified communications practice.

Our basic training guides are available to download for free.
Our 10-Week Guide is available to CompTIA members only.



Channel Training Sessions

Channel training classes, presented by industry leaders, cover a practical, how-to approach to building a successful unified communications business. All classes can be taken in-person, and many can be taken online. For a complete channel training class schedule, see our channel training calendar.

  • Executive Certificate in Unified Communications (Foundations)
  • [+] Advanced Communications Playbook Workshop
    • Advanced Communications Playbook Workshop

      Whether it’s video conferencing, cloud delivered applications or unified communication and collaboration, Advanced Communications are at the cornerstone of the mobile connected workplace. It’s not uncommon, particularly for SMB customers seeking to embrace these technologies, to be stymied by low bandwidth or costly network upgrades. Solution providers have the opportunity to expand both their telecommunications/networking business, as well as drive revenue from applications that may be layered on top of the infrastructure. In this session, participants learn to develop the tools to target, position and close new opportunities in the Advanced Communication space. Participants will receive the CompTIA Advanced Communication Playbook template.

  • [+] Cloud-Based Telephony Playbook Workshop
    • Cloud-Based Telephony Playbook Workshop

      SMB customers have historically struggled to implement advanced telephony services at a cost that made sense for their business. As in many areas of IT, cloud is making VoIP services both more accessible to the end-user and more viable as an offering for a broader number of solution providers. In this session, participants learn to develop the tools to target, position and close new opportunities in the Cloud-Based Telephony space. Participants receive the CompTIA Cloud-Based Telephony Playbook template.

  • [+] Quick Start Session to Audio-Visual Integration Opportunities
    • Quick Start Session to Audio-Visual Integration Opportunities

      How does an IT services provider get started if they are interested in leveraging the opportunities presented by the convergence of AV and IT? This session seeks to answer this question by covering the information introduced in the Quick Start Guide to Audiovisual Integration Opportunities, a copy of which attendees receive at the conclusion of the session.

      Find Channel Training Sessions through our Course Locator

  • [+] Quick Start Session to IT Partnerships for the Audiovisual Integrator
    • Quick Start Session to IT Partnerships for the Audiovisual Integrator

      Do you have a customer who needs help with online events or online education platforms? Or maybe you have a few customers who want to extend high-definition streaming video out to all types of mobile devices? Are you considering partnering with an IT service provider to be able to provide this type of solution to your customer? What criteria are you using to select a partner? This session seeks answers to these and other partnering questions by covering the information in the Quick Start Guide to IT Partnerships for the Audiovisual Integrator, a copy of which attendees will receive at the conclusion of the session.

      Find Channel Training Sessions through our Course Locator

  • [+] Quick Start Session to IT Partnerships for the Telecom Agent
    • Quick Start Session to IT Partnerships for the Telecom Agent

      Do you have a customer looking to integrate their phone systems with video? Have you considered partnering with an IT service provider to provide a complete solution for that customer? Or perhaps you have a customer who wants to extend their soft phones out to notebooks and tablets? Who would make the best partner? How do you evaluate them? This session seeks answers to these and other partnering questions by covering the information in the Quick Start Guide to IT Partnerships for the Telecom Agent, a copy of which attendees will receive at the conclusion of the session.

      Find Channel Training Sessions through our Course Locator

  • [+] Quick Start Session to Market Intelligence Session: Putting It In Writing and Other Partnering Trends Between Telecom and IT Channels
    • Quick Start Session to Market Intelligence Session: Putting It In Writing and Other Partnering Trends Between Telecom and IT Channels

      Partnerships between telecom agents and information technology (IT) solution providers continue to grow in both numbers and strategic importance, according to CompTIA research. The convergence of IT and telecom technologies – accelerated to a large degree by cloud computing – and customers’ desire for a single source for all of their communications and technology needs are among the notable factors bringing agents and solution providers closer together in more formalized partnering arrangements. During this market intelligence session, you’ll explore the current state of telecom-IT partnerships and discuss success factors and priorities for Agent-VAR relationships. Information in this session is based on CompTIA’s Partnering Trends Between Telecom and IT Channels report, a copy of which is available for download by attendees.

      Coming Soon

  • [+] Quick Start Session to Sales Playbook: Advanced Communications
    • Quick Start Session to Sales Playbook: Advanced Communications

      Whether its video conferencing, cloud delivered applications or unified communication and collaboration, Advanced Communications are at the cornerstone of the mobile connected workplace. It’s not uncommon, particularly for SMB customers seeking to embrace these technologies, to be stymied by low bandwidth or costly network upgrades. Solution providers have the opportunity to expand both their telecommunications/networking business as well as drive revenue from all the applications that ride on top of the infrastructure. In this session, participants learn to develop the tools to target, position, and close new opportunities in the Advanced Communication space. Participants will receive the CompTIA Advanced Communication Playbook template.

      Find Channel Training Sessions through our Course Locator

  • [+] Quick Start Session to Telecom and IT Partnerships
    • Quick Start Session to Telecom and IT Partnerships

      What does an IT solution provider need to know to successfully partner with a telco agent? This session seeks to answer this question by covering the information introduced in the Quick Start Guide to Telecom and IT Partnerships, a copy of which attendees receive at the conclusion of the session.

      Find Channel Training Sessions through our Course Locator

  • [+] Quick Start Session to Unified Communications
    • Quick Start Session to Unified Communications

      Do you have a solid plan for delivering UC solutions to your customers? If not, this 45-60 minute presentation walks you through the requirements for getting a unified communications practice off the ground. Learn the actionable steps and best practices developed by experienced industry professionals. Session attendees also receive the CompTIA Quick Start Guide to Unified Communications.

      Find Channel Training Sessions through our Course Locator



CompTIA Research & Market Intelligence

CompTIA research benchmarks business attitudes, purchase plans and technology preferences so solution providers can plan their selling strategy.

Research is available to CompTIA members only.

  • [+] Research Study: Partnering Trends between Telecom and IT Channels
    • Partnering Trends between Telecom and IT Channels

      Published Mar. 2013

      In a joint study, CompTIA and Channel Partners surveyed telecom agents and IT solution providers to gain a better understanding of the nature of their partnerships. The study examines the extent to which telecom agents and IT solution providers are partnering, what these relationships look like, keys to success, and future plans.

  • [+] Research Study: 2nd Annual Unified Communications Market Trends
    • 2nd Annual Unified Communications Market Trends

      Published May 2012

      As companies pursue their strategies for mobility, cloud, and social tools, they will also be looking for a common thread that ties together their technology investments and allows their employees to work together more productively. Unified communications, while not a new concept, will nonetheless be a highly desired solution to this problem.