Managed Print Services

Managed print services is a model of outsourcing the management and optimization of print, copy and related devices. Managed print is a growing space because of its impact on reducing infrastructure costs associated with printing, improving productivity and environmental sustainability. CompTIA provides resources for solution providers to build a successful managed print services practice.

Channel Training Courses

Channel training classes, presented by industry leaders, cover a practical, how-to approach to building a managed print services business. All classes can be taken in-person, and many can be taken online. For a complete channel training class schedule, see our channel training calendar.

• [+] Quick Start Session to CompTIA Managed Print Trustmark™ (webinar only)

  • Quick Start Session to CompTIA Managed Print Trustmark™ (webinar only)

    In this short 25-35 minute session you’ll hear the benefits of holding a Trustmark directly from other business leaders. A panel of solution provider executives discusses how the Managed Print Trustmark differentiates their businesses. You’ll leave the session knowing your options for pursuing this credential.

    Find Channel Training Sessions through our Course Locator

• [+] Quick Start Session to CompTIA Managed Print Trustmark™ Workshop

  • Quick Start Session to CompTIA Managed Print Trustmark™ Workshop

    1 hour, 30 minutes (live training only)
    Solution providers who have made the commitment to the managed print model offer significant cost and efficiency savings to their customers, but – in a crowded marketplace where many providers make the same claims of cost savings – how can solution providers demonstrate that they are the “real deal”? The CompTIA Managed Print Trustmark identifies providers who have demonstrated higher service levels and lower costs for SMB end-users and customers; improved efficiency and profitability; and innovative offerings and services delivered through the channel.

    Find Channel Training Sessions through our Course Locator

• [+] Quick Start Session to Managed Print Services

  • Quick Start Session to Managed Print Services

    Solution providers learn how to build the formula for managed print success in this 45-60 minute presentation. Enterprise organizations are reducing print-related expenses by contracting with outside suppliers to provide and manage their printer, copier, scanner and other related equipment needs. This presentation shows solution providers how to get a piece of the action by exploring the current market and identifying how to overcome potential challenges and what the acceptable maintenance ratios are. Attendees also receive the CompTIA Quick Start Guide to Managed Print Services.

    Find Channel Training Sessions through our Course Locator

Channel Training Guides

Channel training guides walk solution providers through entering and succeeding in managed print services.

Our basic training guide and roadmap are available to download for free.

• [+] Quick Start Guide to CompTIA Managed Print Trustmark™

  • Quick Start Guide to Managed Print Services

    The CompTIA Managed Print Trustmark is a vendor-neutral business credential that differentiates organizations that offer on-premise print services via a managed services business model. The Quick Start Guide offers first-hand accounts of how actual solution providers and vendors have used the Managed Print credential to highlight their adherence to best practices in the managed print space. The guide also summarizes next steps for earning the credential.

    

• [+] Quick Start Guide to Managed Print Services

  • Quick Start Guide to Managed Print Services

    Managed print services requires that you effectively (and profitably) support your client’s printers. This guide provides valuable advice and detailed information from industry experts, along with a quick-start plan for building a successful MPS practice. Solution providers learn the importance of being certified in document imaging, how to uncover market opportunities and how to identify new recurring revenue streams. This guide also includes a checklist of organizations and names that will be useful in the development of a managed print services practice.

    

• [+] CompTIA Business Credentials for the IT Channel

  • CompTIA Managed Print Trustmark™

    This vendor- neutral, business-level credential is designed to qualify and differentiate organizations that offer managed print services. This credential identifies the provider businesses that demonstrate a commitment to providing top quality managed print services using industry best practices. It serves as a reference to the quality of the services these companies provide and the commitment each makes to their customers. To receive the Managed Print Trustmark, an organization must agree to a code of conduct, pass competency questions, and submit an application covering a detailed list of criteria.

    

• [+] Managed Print Services Industry Roadmap

  • Managed Print Services Industry Roadmap

    Developed by the CompTIA Managed Print Services Community, this roadmap provides a snapshot of the current landscape of managed print services, where the industry is going and how to prepare for changes.

    

CompTIA Business Credentials for the IT Channel

CompTIA Trustmark credentials improve business practices resulting in competitive differentiation and customer confidence by identifying IT companies that consistently follow best practices for a specific area of expertise. CompTIA Trustmark holders are required to complete and adhere to an extensive control framework for a specific area of expertise.

• [+] CompTIA Managed Print Trustmark™

  • CompTIA Managed Print Trustmark™

    This vendor- neutral, business-level credential is designed to qualify and differentiate organizations that offer managed print services. This credential identifies the provider businesses that demonstrate a commitment to providing top quality managed print services using industry best practices. It serves as a reference to the quality of the services these companies provide and the commitment each makes to their customers. To receive the Managed Print Trustmark, an organization must agree to a code of conduct, pass competency questions, and submit an application covering a detailed list of criteria.

CompTIA Market Intelligence

CompTIA research benchmarks business attitudes, purchase plans and technology preferences so solution providers can plan their selling strategy.

Research is available to CompTIA members only.

• [+] Research Study: Examining the Print and Document Management Market

  • Examining the Print and Document Management Market

    Published Aug. 2011
    

    Despite years of prognostication regarding the "paperless office," printing is still firmly embedded in the day-to-day operations of most businesses. The market is far from static though, as new technologies, new information management requirements and new models, such as managed print services, have taken hold. This comprehensive CompTIA research study explores the print and document management market from the perspective of end users and managed print service providers, uncovering trends, customer pain points and business opportunities.