In the last five years or so, as technology has grown more complex and expensive to manage, more and more companies have turned to outside parties to handle the running of day-to-day IT needs. This has led to the managed services business model, in which technology is bought, delivered, monitored and managed as a set of services provided from a remote location and provider for a recurring monthly fee. CompTIA provides a number of resources for solution providers to transition from a break/fix model to managed services, thus increasing margins and business stability.
Channel Training Guides
Channel training guides walk solution providers through transitioning to and succeeding in managed services. Self-study guides range from quick-start introductions to an in-depth 10-week guide to building a managed services business.
Our basic training guides and roadmap are available to
download for free.
Our 10-Week Guide is available to
CompTIA members only.
Channel Training Courses
Channel training classes, presented by industry leaders, cover a practical, how-to approach to transitioning to managed services. All classes can be taken in-person, and many can be taken online. For a complete channel training class schedule, see our channel training calendar.
- CompTIA MSP Partners Trustmark™ Workshop
- [+] Quick Start Session to CompTIA MSP Partners Trustmark™ (webinar only)
Quick Start Session to CompTIA MSP Partners Trustmark (webinar only)
In this short 25-35 minute session you’ll hear the benefits of holding an MSP Partners Trustmark directly from other business leaders. A panel of solution provider executives discusses how the MSP Partners Trustmark differentiates their businesses in an increasingly crowded marketplace. You’ll leave the session knowing your options for pursuing this credential.
Find Channel Training Sessions through our Course Locator
- [+] Quick Start Session to Managed IT Services
Quick Start Session to Managed IT Services
This 45-60 minute presentation helps solution providers better understand how to establish a solid customer base, expand their managed services offerings and find the right pricing models for their company. This session dives into customer collaboration techniques and how to partner effectively. Solution providers walk away with easy-to-implement steps that elevate their business to the next level, whether they just starting out have been offering managed services for years. Session attendees also receive the CompTIA Quick Start Guide to Managed IT Services.
Find Channel Training Sessions through our Course Locator
- [+] Quick Start Session to Market Intelligence Session: Developing an Effective Sales Structure for Managed Services
Quick Start Session to Market Intelligence Session: Developing an Effective Sales Structure for Managed Services
Of all the operational changes prompted by launching a managed services business, restructuring the sales organization is often one of the more challenging for channel firms to navigate. In this market intelligence presentation, attendees explore the chief obstacles to restructuring sales teams and learn how changes to sales compensation models, along with re-training, can be utilized to accelerate growth in managed services. Information in this session is based on CompTIA’s Trends in Managed Services Operations report, a copy of which is available for download by attendees.
CompTIA Business Credentials for the IT Channel
CompTIA Trustmark credentials improve business practices resulting in competitive differentiation and customer confidence by identifying IT companies that consistently follow best practices for a specific area of expertise. CompTIA Trustmark holders are required to complete and adhere to an extensive control framework for a specific area of expertise.
- [+] CompTIA MSP Partners Trustmark™
CompTIA Research & Market Intelligence
CompTIA research benchmarks business attitudes, purchase plans and technology preferences so solution providers can plan their selling strategy.
Research is available to CompTIA members only.
- [+] 3rd Annual Trends in Managed Services
3rd Annual Trends in Managed Services February 2014
Understanding the mindset of the customer is a crucial ingredient in any successful managed services practice. Why does an end user consider managed services for their IT, how do they vet providers, what do they look for in a service level agreement? Such knowledge informs all areas of an MSP business, from sales and marketing to engagement and retention strategies. CompTIA’s 3rd Annual Trends in Managed Services study has captured critical end user information about managed services usage patterns, preferences and general attitudes that should help guide MSPs toward maximum growth and profitability.
- [+] Research Brief: Rebalancing of IT Work a Worthwhile Consideration for MSPs
Rebalancing of IT Work a Worthwhile Consideration for MSPs Published Nov. 2012
As companies of all sizes consider how IT work is done within their organization, they may rebalance work to place more internal focus on innovation or to improve the overall management of an increasingly complex area. Following up on recent headlines on GM's plan to restructure their IT workforce, CompTIA provides insights that will prove useful to managed services providers seeking to help their clients find the proper balance.
- [+] Research Study: Trends in Managed Services Operations
Trends in Managed Services Operations Published Dec. 2012
The long-term lifeline for a large segment of today’s IT channel depends upon them cultivating a business that sells and delivers technology services on a recurring revenue basis. CompTIA’s Trends in Managed Services Operations study seeks to gain a better understanding of the key trends in the managed services provider space, including covering areas such as internal operations, software infrastructure selection and general business transformation.
- [+] White Paper: Understanding & Aligning with the Transformation of Partner Business Models
Understanding & Aligning with the Transformation of Partner Business Models Published Dec. 2011
The business of being an IT solution provider has changed substantially over the past 10 years, from being a mostly technically oriented business that specializes in specifying, installing and supporting technology systems, to a primarily service-oriented business that specializes in identifying, addressing, and resolving customer business challenges. The information presented in this paper represents an effort by CompTIA's Vendor Advisory Council to answer many questions, and to identify practical segmentation and engagement strategies vendors can use to overhaul their go-to-market processes while still maintaining short-term revenue productivity.