CompTIA Services Section

The CompTIA Electronic Warranty Claims Standard

The CompTIA Warranty Claims Standard is an HTML based standard developed in cooperation with RosettaNet for automated warranty claims processing. The standard has the potential to produce large savings in administrative costs and cost savings due to the reduction of rejected warranty claims. The CompTIA Electronic Warranty Claims standard was developed through joint industry cooperation of services and support executives from major OEM s, resellers and service providers in the IT industry who take part in CompTIA's Services and Support Executive Forums held in the United States, Canada and Europe.

Developed by the industry, this standard covers warranty entitlement and all facets of warranty claims processing within the IT industry. The standard is currently in use and being reviewed by manufacturers and service providers within the IT industry. Further adoption of the standard will make it easier for service providers who offer multi-vendor services to process electronic warranty claims.

CompTIA Electronic Warranty Claims Standard White Paper
This white paper gives further details about the CompTIA Electronic Warranty Claims Standard. The document also provides strategy and other considerations for engaging the standard, as well as warranty case examples and contact information for engagement and implementation.