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CompTIA Services and Support Executive Forums
ServiceMetric Customer
Service Benchmark
Customer Service Skills Program- CompTIA Security Trustmark
- Rules and Regulations
- CompTIA Managed Services Initiative
- Authorized Service Center Program
- Electronic Warranty Claims Standard
- Services and Support Glossaries
- Services and Support RFID Standard
- CompTIA Tech Web Portal
- CompTIA Standard Error Codes/Messages
Services and Support Members
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CompTIA Services Section
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The CompTIA Services & Support Group
The CompTIA Services & Support Group provides a formal structure and method for IT service executives representing OEM’s, Resellers, Service Providers, Distributors, Parts Providers and Logistics companies to meet, communicate, resolve issues and establish standards for the IT services & support industry. Members from around the world work together on current business needs while advancing the vision of the technology community through key initiatives. Forum meetings take place quarterly in the US, Europe, Canada and South Africa.Become a CompTIA IT Services member and influence the direction of the technology industry.
CompTIA Tech
Web Portal
The primary purpose of this CompTIA web portal is to provide a single source
of quick links to service and support information from major IT manufacturers.
The
CompTIA Services and Support Executive Forum
The CompTIA Services and Support Executive Forum provides
a formal structure and method for IT service executives to
meet, communicate, resolve issues and establish standards
for the IT services and support industry. Our forum promotes
open discussions between large and small manufacturers, solution
providers, distributors, integrators and retailers of technology
services and products.
ServiceMetric Customer Service Benchmark
Available only to CompTIA members, ServiceMetric leads the
industry as the pre-eminent benchmark of service quality
for field service/on-site, technical service/phone support
and depot/carry-in/exchange services.
Customer Service Skills Program
By establishing an international standard for customer service
in the IT industry, CompTIA helps member companies with fewer
than 100 service representatives develop a competitive edge
by raising the service level they provide.
CompTIA Customer Service Excellence Program (CSEP)
Ideal for companies with 100 or more service representatives,
the CompTIA Customer Service Excellence Program (CSEP) is
the industry standard for world-class customer service skills,
measurement, and recognition.
CompTIA Rules and Regulations Community
CompTIA’s Rules and Regulations Community web-portal
was created to provide IT resellers, service providers and
consumers a resource to gain an overview understanding of
the Rules and Regulations presented (HIPPA, Sarbanes-Oxley,
Gramm-Leach-Bliley) and how these legislations impact the
IT industry and the companies you work with.
CompTIA Managed Services Initiative
The CompTIA Managed Services Initiative is in place
to create standards and best practices for managed services
and managed
service providers (MSP). The initiative will assist the industry
in providing managed services while providing useful tools
along the way.
CompTIA
Authorized Service Center (ASC) Program
The CompTIA Authorized Service Center (ASC) program recognizes
PC and Network & Server Support businesses that employ
certified technicians. Give your business an edge and show
customers that your organization is committed to quality
technical service.
The CompTIA Electronic Warranty Claims Standard
The CompTIA Warranty Claims Standard is an HTML based standard
developed in cooperation with RosettaNet for automated warranty
claims processing. The standard has the potential to produce
large savings in administrative costs and cost savings due
to the reduction of rejected warranty claims.
Services and Support Glossaries
CompTIA Services and Support Glossaries are complete glossaries
providing standard definitions for commonly used terms in
service and support within the IT Industry. Consumers and
service providers can refer to CompTIA glossaries to prevent
confusion. CompTIA Services and Support Glossaries add clarity
and definition when the meaning of a term is unclear and
serve to help reduce support calls to both manufacturers
and service providers regarding the terms commonly used in
IT service and support, warranties and service level agreements.
CompTIA RFID Standard for Services and Support
The CompTIA RFID Services and Support data standard was developed
through joint industry cooperation of services and support
executives from major OEM s, resellers and service providers
in the IT industry who take part in CompTIA s services and
support executive forums held in the United States, Canada
and Europe.
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