CompTIA Customer Service Excellence Program (CSEP)

CompTIA CSEP About CSEP Benefits and ROI Contact Us

About the CompTIA Customer Service Excellence Program

The CompTIA Customer Service Excellence Program (CSEP) is the industry standard for world-class customer service skills, measurement, and recognition.

Ideal for companies with 100 or more service representatives, the CSEP provides industry-accredited customer service training, independent customer experience validation, and recognition for businesses, both CompTIA members and non-members, who achieve superior customer experience levels through the implementation of CompTIA’s Customer Service Skills program.

The objective of the program is to provide industry leadership in the area of customer service. The program provides customer service training at both the manager and technician level. The CSEP program measurably improves service metrics by:

• Improving customer satisfaction on average by 9.7%
• Improving first call resolution on an average of 7.5%
• Improving overall call hading times on an average of 9.5%

The CSEP also create a competitive edge by providing participants with:

• Improved key business metrics
• Effective internal motivator
• Sales and marketing tools

An award program is in the process of being established to acknowledge companies who utilize the program and monitor their customer services.

For more information or to set-up a free demo, contact us at csep@comptia.org or call 630.678.8385

If your company has fewer than 100 service representatives, please visit the Customer Skills Training by clicking here.