CompTIA Research
Summary of “CompTIA Research: State of e-Business”
About the Study
In order to identify how the IT industry can improve business processes, reduce costs, and increase overall revenue, CompTIA launched a Web-based survey on September 19, 2007 to EIDX and European E-Business Council members and prospects. Respondents mainly represented electronics/computer manufacturers, OEMs, computer/electronic resellers/retailers, and software services/solution providers. The survey closed on November 30, 2007 with 48 total responses.
Key Findings
Analysis was conducted to identify the greatest areas of opportunity in the B2B e-Business market. In order to assess the state of the B2B e-business market, respondents rated the significance of various factors associated with B2B e-business and the degree to which these factors are increasing or decreasing within their businesses.
- The majority of respondents
(96%) indicate that the value of B2B e-business to their
companies is
increasing. In particular, business process volume being
performed using B2B e-business,
budget devoted to B2B e-business, large trading partner
B2B e-business activities, and small
trading partner B2B e-business activity is increasing within
respondent companies.
- Regarding the impact of standards,
nearly one-half believe the importance and usage of
traditional EDI standards is increasing. Sixty-four percent
say the importance and usage of nonstandard
data exchanges is increasing as well.
- The impact and usage
of Web portals on B2B e-business is generally increasing.
Usage of Web
portals to capture customer and supplier transactional
information is increasing in most
respondent companies.
- The complexity of B2B solutions to
support trading partner B2B e-business diversity, complexity
in collaborating with external suppliers on non-transactional
business requirements to work with
multiple B2B e-business standards, inflexibility of existing
B2B e-business standards to meet
specific company needs, and integration of public B2B
processes with internal private business
processes are generally considered significant factors
to respondent companies.
- Driving down internal manual
processing costs, the cost of implementing data and business
process standards, and difficulties in demonstrating
business value (ROI) were all considered
significant cost issues to respondents.
- In dealing with
trading partners, requirements to supply data to partner
Web portals, enabling
more B2B e-business with small-and-medium sized partners,
globalization of suppliers and
customers, lack of trading partner experience in B2B
best practices, difficulties in collecting
accurate business data, and difficulties in improving
available product information were generally
considered significant factors.
- Compliance-oriented factors
such as meeting regulatory requirements, meeting environmental
regulatory requirements, and ensuring security and/or
privacy of data were rated as significant
factors.
- Slightly more than one-third (36%) of respondents
currently or plan to outsource specific business
processes within 12 months. Manufacturing and e-business
infrastructure are the processes most
likely to be outsourced.
- Focusing on simplifying and reducing the costs of B2B e-business for small-and-medium sized trading partners and automating existing manual B2B business processes are considered effective ways to improve B2B e-business/e-commerce.
Complete reports are available to CompTIA corporate members via logging into CompTIA’s Members Only Area at http://members.comptia.org. The information contained throughout these studies is proprietary to CompTIA. No portion of these studies may be reproduced in any form without the expressed written permission of CompTIA. However, small segments of no more than one paragraph in length may be quoted if proper citation is made. For more information or if you’re not a member and would like to purchase the report, please contact research@comptia.org.
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