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CompTIA's Technology Learning Group
ServiceMetric
Benchmarking Service
ServiceMetric leads the industry as the pre-eminent benchmark of service quality for field service/on-site, technical service/phone support and depot/carry-in/exchange services.
Based on feedback obtained from customers within hours or days of their service experiences, ServiceMetric reports private and confidential results back to each participant. Benchmarks by service type, customer type, product type, and customer loyalty are reported monthly or upon request. ServiceMetric benchmarks are currently active and available for the United States, Canada, France, Germany, United Kingdom, Spain, Italy and other locations.
Cost of participation has been subsidized by CompTIA and is based on each participant’s service volume. Fees are typically $3-$4 per Completed Call (a premium applies to native languages) and includes customized reporting, hot sheet alerts to sensitive customer situations and benchmark results.
ServiceMetric leads the industry as the pre-eminent benchmark of service quality for field service/on-site, technical service/phone support and depot/carry-in/exchange services.
Based on feedback obtained from customers within hours or days of their service experiences, ServiceMetric reports private and confidential results back to each participant. Benchmarks by service type, customer type, product type, and customer loyalty are reported monthly or upon request. ServiceMetric benchmarks are currently active and available for the United States, Canada, France, Germany, United Kingdom, Spain, Italy and other locations.
Cost of participation has been subsidized by CompTIA and is based on each participant’s service volume. Fees are typically $3-$4 per Completed Call (a premium applies to native languages) and includes customized reporting, hot sheet alerts to sensitive customer situations and benchmark results.
For more information, contact CompTIA’s Paul Bittorf
at pbittorf@comptia.org
or +1 630.678.8375.
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