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Richard Rysiewicz is vice president of services for the Computing Technology Industry Association (CompTIA), the leading trade association representing the business interests of the global information technology (IT) industry.
Mr. Rysiewicz joined CompTIA in 1998 to spearhead the association’s services section, which provides a forum and method for service executives to communicate, resolve issues and set industry standards. He is responsible for development of global standards in the Services Executive Forum which in now active in the United States, Canada, Europe, and South Africa; and he manages the Authorized Service Center, Service Metric Benchmarking and Customer Service Skills programs offered on an international basis.
Before joining CompTIA, Mr. Rysiewicz was owner/president of Service Solutions, Inc., based in Colorado, a company that provides technical training and management consulting specifically related to IT businesses. Prior to starting Service Solutions, he started a vertical market software company; was an executive consultant at Intelligence Electronics; and managed a national service business.
Mr. Rysiewicz is a recognized IT services industry expert who speaks at events on IT service related topics, including service management, channel processes, standards and customer service areas of the IT industry. He received his BA and MBA in business from the University of Colorado at Denver.
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Richard Rysiewicz Vice President, Services |
Richard Rysiewicz is vice president of services for the Computing Technology Industry Association (CompTIA), the leading trade association representing the business interests of the global information technology (IT) industry.
Mr. Rysiewicz joined CompTIA in 1998 to spearhead the association’s services section, which provides a forum and method for service executives to communicate, resolve issues and set industry standards. He is responsible for development of global standards in the Services Executive Forum which in now active in the United States, Canada, Europe, and South Africa; and he manages the Authorized Service Center, Service Metric Benchmarking and Customer Service Skills programs offered on an international basis.
Before joining CompTIA, Mr. Rysiewicz was owner/president of Service Solutions, Inc., based in Colorado, a company that provides technical training and management consulting specifically related to IT businesses. Prior to starting Service Solutions, he started a vertical market software company; was an executive consultant at Intelligence Electronics; and managed a national service business.
Mr. Rysiewicz is a recognized IT services industry expert who speaks at events on IT service related topics, including service management, channel processes, standards and customer service areas of the IT industry. He received his BA and MBA in business from the University of Colorado at Denver.
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