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Oct 22, 2012

CompTIA IT Business Trustmark Will Distinguish Quality IT Businesses

New accolade will validate IT companies against industry agreed best practice criteria

LONDON, 22 October 2012 – A new business credential introduced today by CompTIA, the non-profit association for the information technology (IT) industry, will identify IT companies that consistently provide quality IT services and demonstrate best business practices.

The new CompTIA IT Business Trustmark™ identifies companies that have pledged to follow a robust code of practices that meet or exceed the industry standard level of customer service. The Trustmark shows that accredited companies meet industry-agreed standards in areas such as data security practices, staff competencies and holding of adequate insurance.

To receive the credential, an IT organisation must agree to a code of conduct, demonstrate knowledge of best practices and submit an application covering a detailed list of criteria relating to the company’s operations, financial management, human resources and professional standards procedures.

Companies that earn the Trustmark have the potential to increase their profitability and standing in the industry by demonstrating to customers that they meet certain quality standards. It also provides access to a variety of marketing and promotional tools, including a listing in a directory of approved providers. Finally, the Trustmark helps to elevate the professional nature of the industry by raising and validating standards.

The Trustmark was developed through the CompTIA UK Channel Community, which consists of many of the UK’s leading channel businesses. It was a member-led initiative and its criteria was constructed and validated by members of this collaborative peer group of experienced industry professionals, working alongside CompTIA.

Mirus IT Solutions, an active member of the UK Channel Community, hopes to be one of the first in the UK to achieve the standard.

Paul Tomlinson, CEO and founder of Mirus IT, says: “We believe such standards are important in ensuring that customers – who may not be IT experts – feel confident in the IT businesses they choose to work with. Developing such a standard is great for the industry, and achieving it will be great for our company.”

Nancy Hammervik, senior vice president, industry relations, CompTIA, says, “CompTIA works to advance and professionalise the IT industry. The Trustmark will not only support IT business, it will provide a professional standard which will raise the bar for the whole industry and improve the quality of service that those who rely on us receive.”

CompTIA offers several other vendor-neutral credentials that enable IT businesses of all sizes to prove and showcase their capabilities, including the CompTIA Security TrustmarkCompTIA MSP Partners Trustmark and CompTIA Authorized Service Center program.

About CompTIA
CompTIA is the voice of the world’s information technology (IT) industry. Its members are the companies at the forefront of innovation; and the professionals responsible for maximizing the benefits organisations receive from their investments in technology. CompTIA is dedicated to advancing industry growth through its educational programs, market research, networking events, professional certifications, and public policy advocacy. For more information, visit http://www.comptia.org/global/en-GB/home.aspx or follow CompTIA at http://www.facebook.com/CompTIAUK and https://twitter.com/comptiauk.

Contacts:
David Lewis
Proof Communication Ltd
0845 680 1865 (direct)
david@proofcommunication.com

Steven Ostrowski
CompTIA
630-678-8468
sostrowski@comptia.org