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• ChannelTrends: To Improve and Succeed, IT Companies Must Know Themselves

  by Brian Sherman on Monday, November 05, 2012

  Tags: ChannelTrends , Business Strategy , Business Strategy/Management

  It’s a challenge to build a successful company into a viable long-term entity. According to the U.S. Small Business Administration, more than 50 percent of small businesses fail in their first five years, while two-thirds of organizations close their doors before celebrating a ten-year anniversary. The reasons are numerous; from cash flow issues or the ... Read More

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• Reduce Your Customer Concentration to Build Business Value

  by Bob Dale on Tuesday, February 14, 2012

  Tags: U.K. Channel , Small Business Owners , MSP Partners , Member Connections , Unified Communications , IT Security , healthcare IT , Subtopics , Advancing Women in IT , Managed Print Services , IT Services/Support , acquisitions , Business Strategy , Cloud/SaaS , Business Strategy/Management , IT Business Growth Professionals , Mergers

  In two recent blogs I wrote about increasing the value of a privately-held IT company by reducing some of the risk factors. In this post I’ll focus on the risk of having an excessive concentration in your customer base. Many small businesses can't help but have a handful of customers who generate a large percentage ... Read More

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• Customer Satisfaction Equals Success!

  by Pete Busam on Wednesday, November 30, 2011

  Tags: U.K. Channel , Small Business Owners , MSP Partners , Member Connections , Unified Communications , IT Security , healthcare IT , SMB , Managed Print Services , IT Services/Support , Equilibrium Consulting , Busam , Business Strategy , Member News , Cloud/SaaS , customer satisfaction , Business Strategy/Management , IT Business Growth Professionals

  The other day I went to the doctor. As usual, I was a few minutes late. This was my first visit to this particular doctor and when I checked in the receptionist told me that I would have to reschedule and come back another time. At first I was somewhat confused, since it was an ... Read More

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• Pornography and Organizational Bureaucracy

  by J R Samples on Wednesday, November 02, 2011

  Tags: U.K. Channel , Small Business Owners , MSP Partners , Member Connections , Unified Communications , IT Security , bureaucracy , Samples , ITBGP , healthcare IT , Managed Print Services , IT Services/Support , Business Strategy , Member News , Cloud/SaaS , IT Business Growth Professionals

  Recently a client asked me if the management structure and disciplines we were instilling would create a bureaucracy within the organization. I was a bit flabbergasted by the question, as it would be the last thing I would ever want to do —does anyone really do that on purpose?
  
  As I considered this subject and ... Read More

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• Do We Have What It Takes To Thrive?

  by Ryan Morris on Tuesday, August 23, 2011

  Tags: U.K. Channel , Small Business Owners , MSP Partners , Member Connections , IT Security , healthcare IT , Managed Print Services , IT Services/Support , Business Strategy , Member News , IT Business Growth Professionals Group , Cloud/SaaS , Business Strategy/Management , IT Business Growth Professionals

  These days the question on everyone’s mind seems to be: “Will the economy ever recover enough to let us succeed in business again?”
  
  Unfortunately, the key to success can’t actually be found in that question. You see, a thriving business is only marginally dependent on the broader economic conditions in which it operates. While many ... Read More

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