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Busam

• Customer Satisfaction Equals Success!

  by Pete Busam on Wednesday, November 30, 2011

  Tags: U.K. Channel , Small Business Owners , MSP Partners , Member Connections , Unified Communications , IT Security , healthcare IT , SMB , Managed Print Services , IT Services/Support , Equilibrium Consulting , Busam , Business Strategy , Member News , Cloud/SaaS , customer satisfaction , Business Strategy/Management , IT Business Growth Professionals

  The other day I went to the doctor. As usual, I was a few minutes late. This was my first visit to this particular doctor and when I checked in the receptionist told me that I would have to reschedule and come back another time. At first I was somewhat confused, since it was an ... Read More

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• Going Vertical

  by Pete Busam on Wednesday, October 12, 2011

  Tags: U.K. Channel , Small Business Owners , MSP Partners , Member Connections , vertical markets , Unified Communications , IT Security , healthcare IT , Managed Print Services , IT Services/Support , Equilibrium Consulting , Busam , Cloud/SaaS , IT Business Growth Professionals

  Each time I meet with a new service provider, we discuss whether or not they should focus on a specific vertical based upon their previous success in that area. Without a doubt, going vertical can help your organization focus its attention, which begins with developing a plan for the new line of business (such as ... Read More

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