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CompTIA is the voice of the global IT industry. As a vendor-neutral trade association, CompTIA provides the media with unbiased insights into the myriad of issues affecting the industry. This includes trends in technology, research, legal issues, public policy, workforce training, and business trends.

Press Releases


May 15, 2013

Technology Link to Business Success Grows Stronger for Companies Worldwide, New CompTIA Study Finds

Leading IT industry association releases new survey on global tech adoption and IT workforce issues

Downers Grove, Ill., May 15, 2013 – The role of information technology (IT) in setting strategic priorities and achieving business success is growing for companies around the world, according to new research released today by CompTIA, the non-profit association for the IT industry.

More than three-quarters of businesses say technology is important or very important to their success; the majority plan solid increases in IT spending this year; and four in 10 have expectations of hiring new IT staff in 2013.

CompTIA’s International Technology Adoption & Workforce Issues study is the result of a survey of more than 1,250 business and IT executives in countries around the world, some with mature economies and others, maturing.

The large majority of businesses are interested in improving their utilization of IT, as just 15 percent say they are “exactly where we want to be.” They also agree that technology will be vital to achieving their strategic priorities, which include reaching new customers; improving staff productivity and capabilities; reducing costs and overhead; and innovating more effectively.

Top technology priorities for the next 12 months include:
• Cybersecurity
• Data storage and back-up
• Network infrastructure
• Web presence, including e-commerce
• Updating aging computers and software

“Emerging technologies such as cloud computing continue to see adoption gains as well,” noted Tim Herbert, vice president, research, CompTIA.  In each country surveyed more than half of responding companies say they are either experimenting with or fully using cloud computing solutions.

The CompTIA study also reveals that cybersecurity threat levels are increasing in many countries.

“As businesses rely more heavily on the ‘Internet of Things,’ security, data loss and privacy concerns will affect more companies on more levels than ever before,” Herbert said.

IT Workforce Challenges
Greater reliance on technology may prompt many businesses to increase their IT staff over the next 12 months. Skills rated as having the greatest importance include networks and infrastructure; database and information management; storage; IT support; and server and data center management. Many of these position will also require technical skills in emerging areas such as cloud computing and mobility.

Yet for a number of reasons, IT skills gaps remain a challenge for most businesses. Few are exactly where they want to be with staff expertise and experience. More than half report being concerned about the quality and quantity of IT talent available for hire.

“In many cases skills gaps are a natural part of the IT industry due to the speed of innovation,” said Terry Erdle, executive vice president, skills certification, CompTIA. “The demand for new technologies can get ahead of the supply of workers who are well trained and credentialed in those areas.”

Technology skills gaps impact businesses in many ways, including lower staff productivity, less than ideal customer support and engagement, slower new product development and speed to market and greater security threats. 

Workers and companies in most countries are responding to the need for more skills. The incidence of IT staff engaging in training over past 12 months ranges from 72 percent in Japan to 97 percent in India and Thailand.

The majority of businesses expect IT certifications to increase in importance over the next two years. Nearly three-quarters of executives believe it’s important to test after training to confirm knowledge gains. Better than six in 10 say teams of IT staff holding certifications benefit from a common foundation of knowledge and have proven expertise.

The survey also reveals that 31 percent of firms make periodic use and 14 percent regular use of outside IT firms and consultants to assist with their technology needs. The most common services used are IT repairs and troubleshooting (52 percent of companies); deployment, installation and integration of It systems (49 percent); web design (44 percent); and general IT consulting and advisory services (34 percent).
CompTIA’s International Technology Adoption & Workforce Issues study is the result of an online survey of 1,256 business and IT executives directly involved in setting or executing IT policies and processes within their organizations. Surveys were conducted in February and March in Brazil, Canada, France, German, Japan, India, Mexico, a Middle East subset (Oman, Saudi Arabia and the United Arab Emirates), Thailand and the United Kingdom. The full report is available at no cost to CompTIA members. Visit CompTIA.org or contact research@comptia.org for details.

About CompTIA
CompTIA is the voice of the world’s information technology (IT) industry. Its members are the companies at the forefront of innovation; and the professionals responsible for maximizing the benefits organizations receive from their investments in technology. CompTIA is dedicated to advancing industry growth through its educational programs, market research, networking events, professional certifications, and public policy advocacy. Visit http://www.comptia.org/home.aspx or follow CompTIA at http://www.facebook.com/CompTIA and twitter.com/comptia.

Steven Ostrowski
Director, Corporate Communications



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