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The EMEA IT Services and Support (ITSS) Community provides networking opportunities among technology services industry thought leaders, receives and creates related education, fosters best practices discussions, and develops member-driven initiatives and programs. Members of this group are executives and other professionals involved with technology service and support.  This includes solution providers, vendors, distributors, consultants and other IT service industry experts. CompTIA maintains similar but separate groups for IT Services and Support in the United States and Canada.

 

Members include:

  • IT Resellers
  • Service providers
  • Distributors
  • Parts providers
  • Logistics companies
  • VARs

Community Initiatives

 

Community Resources and Documents

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Community Events

Community News

IT Services and Support Community Staff Leader

Cathy Alper is the IT Services and Support Community manager for CompTIA, with more than 20 years of technology training and organizational development experience. She is responsible for facilitating meetings, organizing discussions and securing CompTIA resources to advance group initiatives.

Alper holds a Masters degree in Human Development and Family Relations from the University of Connecticut and received her undergraduate degree from the University of Wisconsin. She joined CompTIA after several years as a business consultant specializing in the creation and maintenance of high-performance work environments. Her wealth of technology experience also includes stints at Metavante, Allied Computer Group, Deluxe Corporation, and MECC. Alper holds a number of skills certifications and is a former Vice President of the American Society of Training and Development, SE Wisconsin Chapter and chair of the Organization Development Professional Practice Group.

 

ITSS EMEA Community Leadership

ITSS EMEA Community Chair
Charlie O'Shaughnessy, WW Returns Manager, Intel Ireland Ltd.

ITSS EMEA Community Vice-Chair
David Ratcliffe, Director of European Customer Service & Support, Epson Europe B.V.

ITSS EMEA Community Executive Council Members
Brendan Cull, Director, Oxford Business Management Ltd.
Glyn Dodd, Managing Director, Centrex Computing Services Ltd.
Dipak Guha, Global Supply Chain Director, Getronics
Tom InhetVeld, Global EMEA BD, Jabil Global Services
Paul Routley, Service Labour and Operations Manager, Xerox Europe
Rene-Peter Strumm, Director Managed Service Factory, Computacenter Ltd.

Industry Resources

There are no industry resources at this time.