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The CompTIA IT Services and Support Community is dedicated to the advancement of the IT services industry. The collaborative group crafts industry best practices and initiatives, provides networking opportunities between IT services thought leaders and develops industry-specific education and tools.

For more information on the CompTIA IT Services and Support Community, please contact us at communities@comptia.org.

Current member-driven initiatives

  • Identifying best-in-class services
  • Benchmark study and report (European Services)
  • Green IT services study
  • Service delivery optimization research
  • Skills shortage / skilling study
  • Reduction of no problem / fault found parts study

Members include:

  • IT Resellers
  • Service providers
  • Distributors
  • Parts providers
  • Logistics companies
  • VARs

Community Initiatives

 

Community Resources and Documents

Doc_IDDoc_TitleDescriptionDate_PostedFile_Size
Minutes-ITSS (Canada) Executive Forum Jan 25, 2012 - Toronto

Meeting minutes with links and reference to material presented at the January 25, 2012 ITSS (Canada) Executive Forum

Added on 2/3/2012 Document Type : Meeting Minutes File Size : 246 K

1 total downloads

1 downloads this week
Slides - Solution Provider Creativity - ITSS (Canada) Exec.Forum Jan. 25, 2012

These are the slides on Solution Provider Creativity Presented by Mr. Darren Bibby IDC

Added on 1/27/2012 Document Type : Presentation Slides File Size : 4327 K
Author : Bryan L'Esperance

6 total downloads

1 downloads this week
Slides - Business Tranformation in the Channel - ITSS (Canada) Exec. Forum Jan. 25, 2012

Slides - Looking Ahead: Business Transformation in the Channel presented by Carolyn April, CompTIA Research

Added on 1/27/2012 Document Type : Presentation Slides File Size : 1253 K
Author : Bryan L'Esperance

2 total downloads

0 downloads this week
Slides - Certification Update-ITSS (Canada) Exec. Forum Jan. 25, 2012

Certification update slide presentation by Ms. Denise Woods-Goldstein

Added on 1/27/2012 Document Type : Presentation Slides File Size : 5644 K

4 total downloads

0 downloads this week
Slides- ITSS (Canada) Executive Forum January 25, 2012 (Master)

Presentation slide deck including Opening, Advancing Women in IT, ICTC, ChannelMetric (Excludes IDC, CompTIA Research and Certification modules)

Added on 1/25/2012 Document Type : Presentation Slides File Size : 4591 K

2 total downloads

1 downloads this week
Green IT Glossary of Terms

This document lists terms commonly used when talking about Green IT. It is part of the ITSS Green IT initiative.

Added on 1/20/2012 Document Type : File Size : 442 K

0 total downloads

0 downloads this week
Green IT Initiative Charter

This document contains background information about the purpose and process for the ITSS Green IT initiative.

Added on 1/20/2012 Document Type : File Size : 498 K

2 total downloads

0 downloads this week
US State Regs for Recyclying

This document lists US state regulations for recycling. It is part of the ITSS Green IT initiative.

Added on 1/20/2012 Document Type : File Size : 160 K

3 total downloads

2 downloads this week
Pictures 8 November EMEA ITSS Community Meeting

This file contains pictures of some of the speakers and of session participants working on the industry roadmap.

Added on 11/30/2011 Document Type : File Size : 1911 K

1 total downloads

0 downloads this week
Minutes 8 November EMEA ITSS Community Meeting

These are the minutes for the EMEA ITSS 8 November Community Meeting. They contain industry roadmap work done by this group.

Added on 11/30/2011 Document Type : File Size : 463 K
Author : Cathy Alper

0 total downloads

0 downloads this week
Slides - 8 November EMEA ITSS Community Meeting

These are the slides used at the EMEA ITSS Community Meeting held 8 November 2011 in London. The slides contain the reserach report, Business Opportunities: Smart Devices and Knowledge Management

Added on 11/30/2011 Document Type : File Size : 8126 K
Author : Cathy Alper

0 total downloads

0 downloads this week
Sides -- ITSS Executive Forum October 18 - 19, 2011

These slides were used by the presenters at the October 18 - 19 ITSS Executive Forum community meeting.

Added on 10/26/2011 Document Type : File Size : 5013 K
Author : Cathy Alper

6 total downloads

0 downloads this week
Minutes - ITSS Executive Forum October 18- 19, 2011

These are the minutes and dicussion notes from the October 18 -19 ITSS community meeting.

Added on 10/26/2011 Document Type : File Size : 496 K
Author : Cathy Alper

2 total downloads

0 downloads this week
Slides - ITSS Executive Forum October 18-19 2011

These slides were used at the Octiber 18-19 ITSS Community Meeting.

Added on 10/26/2011 Document Type : File Size : 5013 K
Author : Cathy Alper

0 total downloads

0 downloads this week
Minutes - ITSS Executive Forum (Canada) September 20, 2011

Minutes from the IT Services and Support Executive Forum held at the International Center, Toronto Canada September 20, 2011.

Added on 10/7/2011 Document Type : Meeting Minutes File Size : 108 K
Author : Bryan L'Esperance

3 total downloads

0 downloads this week

Community Events

Community News

IT Services and Support Community Staff Leader

Cathy Alper is the IT Services and Support Community manager for CompTIA, with more than 20 years of technology training and organizational development experience. She is responsible for facilitating meetings, organizing discussions and securing CompTIA resources to advance group initiatives.

Alper holds a Masters degree in Human Development and Family Relations from the University of Connecticut and received her undergraduate degree from the University of Wisconsin. She joined CompTIA after several years as a business consultant specializing in the creation and maintenance of high-performance work environments. Her wealth of technology experience also includes stints at Metavante, Allied Computer Group, Deluxe Corporation, and MECC. Alper holds a number of skills certifications and is a former Vice President of the American Society of Training and Development, SE Wisconsin Chapter and chair of the Organization Development Professional Practice Group.

 

ITSS U.S. Community Leadership

ITSS U.S. Community Chair
Sandy Ashworth, Global Director of Channel Relations and Warranty, Unisys

ITSS U.S. Community Vice-Chair
Susan Krautbauer, Sales & Business Development Manager – Americas, Elcoteq SE

ITSS U.S. Community Executive Council Members
Kevin Acker, Director of Service, Panasonic
Doriana Allyn, Manager, Environmental Health & Safety, Brother International
Levy Antal, Executive VP, ImageMicro
Tom Bozeman, President, PC SOS
Brian Gatke, Manager of Lifecycle Programs, Insight
John Mehrmann, CEO, Zylog Systems Ltd.
Mike Schuler, President and Chief Sales Marketing Officer, Micro Product Distributors
Dave Smith, Vice President Technical Services, CompuCom Systems
Scott Storm, Owner, Storm Computer
Aaron Woods, Director, NARS Relationship & Partner Programs, Xerox Corp.
Craig Youngblood, President, Logical Maintenance Solutions Inc.

ITSS Canadian Community Leadership

ITSS Canadian Community Chair
Gordon Pelosse, Director of Technical Support Delivery, Hewlett Packard Canada

ITSS Canadian Community Vice-Chir
Jeff Priestman, VP Field Services, Compucom Canada

ITSS Canadian Community Executive Council Members
Chris Adamson, Director Network Services, Ricoh Canada
Brook Douglas, Director of Sales, Parts Now Canada
Dave Duncan, President, People-to-go
Lance Gray, Senior Manager, Customer Support Services, Lexmark Canada
Rick Gray, Vice President & General Manager, Canada, Glodyne-DecisionOne
Kevin Hiebert, President, CELL-A-NET
Terry Morrison, Director, North American Warranty Channels, Lenovo
Ron Southall, National Service and Operational Manager, Canada, OkiData Americas
Lisa Wright–Finnegan, Business Partner Warranty Service Manager, IBM Canada Ltd.
Allan MacNeil, National Operations Manager, People-to-go

Industry Resources

There are no industry resources at this time.