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The CompTIA IT Services and Support Community is dedicated to the advancement of the IT services industry. The collaborative group crafts industry best practices and initiatives, provides networking opportunities between IT services thought leaders and develops industry-specific education and tools.

For more information on the CompTIA IT Services and Support Community, please contact us at communities@comptia.org.

Current member-driven initiatives

  • Identifying best-in-class services
  • Benchmark study and report (European Services)
  • Green IT services study
  • Service delivery optimization research
  • Skills shortage / skilling study
  • Reduction of no problem / fault found parts study

Members include:

  • IT Resellers
  • Service providers
  • Distributors
  • Parts providers
  • Logistics companies
  • VARs

Community Initiatives

 

Community Resources and Documents

Doc_IDDoc_TitleDescriptionDate_PostedFile_Size
ITSS 2013 AMM Minutes

This document contains the minutes to the ITSS 2013 AMM meeting including notes from the roundtable and initiative discussions

Added on 3/26/2013 Document Type : File Size : 514 K
Author : Cathy Alper

1 total downloads

0 downloads this week
ITSS 2013 AMM Slides

This document contains the slides from the ITSS 2013 AMM meeting including the slides from the keynote speaker, James Alexander, Per Scholas, and SERVICE 800.

Added on 3/26/2013 Document Type : File Size : 2725 K
Author : Cathy Alper

0 total downloads

0 downloads this week
Minutes - IT Services & Support (Canada) Community Meeting - February 13, 2013

Minutes from the winter ITSS Comunity meeting held in Toronto Ontario - February 13, 2013

Added on 2/19/2013 Document Type : Meeting Minutes File Size : 136 K
Author : Bryan L'Esperance

0 total downloads

0 downloads this week
Kinsa FAQ Canadian Numbers 2012

Kinsa (Kids Internet Safety Alliance)is a 2012 recipient of the ITSS Canada Community charitable donation. Kinsa is committed to creating a global safety net that protects every child everywhere from online exploitation.

Added on 2/19/2013 Document Type : Articles File Size : 1665 K
Author : Bryan L'Esperance

1 total downloads

0 downloads this week
IDC Slides- Follow the Money - CompTIA ITSS (Canada) 02-13-13

Follow the Money: The Best Solution Provider Opportunities for 2013 and Beyond - The IT industry has already entered a shift to what IDC calls the '3rd platform'. This session covers the key infrastructure and software market trends that will guide IT growth in the near and longer term.

Added on 2/15/2013 Document Type : Presentation Slides File Size : 1667 K
Author : Bryan L'Esperance

6 total downloads

0 downloads this week
Slides (Summary) - ITSS (Canada) Meeting 02-13-13

Condensed version of main slide deck. Topics include CompTIA Community / Certification updates, ServiceMetric, Philanthropy and Canada's Political and Public Policy Environment presented by Tactix. Note: Refer to separate files for IDC and Robert Half Technology slide decks.

Added on 2/14/2013 Document Type : Presentation Slides File Size : 3989 K
Author : Bryan L'Esperance

2 total downloads

0 downloads this week
Robert Half Technology - 20 Ideas for Business - ITSS (Canada) 02-13-13

20 Ideas for Business in a Recovering Economy; Business owners have learned to prepare for tough times, but are they ready for improving conditions? According to research by Robert Half, business confidence is on the rise. This guide offers five areas for businesses to examine carefully as they manage through a changing economic environment.

Added on 2/14/2013 Document Type : Presentation Slides File Size : 1039 K

1 total downloads

0 downloads this week
MicroSkills Presentation - CompTIA - Feb 2013

MicroSkills is recipient of the ITSS Canada Community charitable donation in 2012. The presentation provides an overview of the Community MicroSkills Development Centre a multi-cultural, non-profit, community based organization committed to assisting the unemployed, women, racial minorities, youth and newcomers to Canada since 1984.

Added on 2/14/2013 Document Type : Presentation Slides File Size : 1109 K
Author : Bryan LEsperance

0 total downloads

0 downloads this week
Minutes ITSS Community Meeting Cot 2012

This document contains minutes to the ITSS Community Meeting held on October 30, 2012 in Fort Worth Texas. It contains notes from the services transformation roundtable discussions and notes for the three 2013 initiative proposal areas.

Added on 11/12/2012 Document Type : File Size : 434 K
Author : Cathy Alper

1 total downloads

0 downloads this week
Slides ITSS Community Meeting October 2012

This document contains the slides for the ITSS Community Meeting held October 30, 2012 in Fort Worth Texas. Slides from Steve Young, Cisco, presentation on creating a networked learning organization to provide service delivery are included.

Added on 11/12/2012 Document Type : File Size : 7084 K
Author : Cathy Alper

2 total downloads

0 downloads this week
Slides - WestJet Presentation - ITSS Canada (Calgary) October 17, 2012

WestJet slide presentation 'Improving the Information Shared with Customers" - James Callaghan, Chief Technologist, WestJet

Added on 10/23/2012 Document Type : Presentation Slides File Size : 566 K
Author : Bryan L'Esperance

2 total downloads

0 downloads this week
Slides - ITSS (Canada), Calgary, Alberta - October 17, 2012

CompTIA meeting slide deck includes overview of member benefits with updates on Certifications, Communities, Trustmarks and Events.

Added on 10/23/2012 Document Type : Presentation Slides File Size : 10487 K
Author : Bryan L'Esperance

0 total downloads

0 downloads this week
ITSS Slides Breakaway 2012

These slides convey the detailed content from the ITSS Community meeting at Breakaway 2012 in Las Vegas.

Added on 8/29/2012 Document Type : File Size : 4147 K
Author : Cathy Alper

3 total downloads

0 downloads this week
Minutes - ITSS Breakaway 2012

These minutes from the ITSS Community Meeting at Breakaway contain the basic meeting minutes and notes from the roundtable and initiative discussions.

Added on 8/29/2012 Document Type : File Size : 428 K
Author : Cathy Alper

2 total downloads

0 downloads this week
Minutes - ITSS (Canada) May 15, 2012 (Toronto)

Minutes from the Canadian ITSS Meeting, including updates on Certification, Managed Print Services (Panel Discussion) and community charitable donation candidates.

Added on 5/20/2012 Document Type : Meeting Minutes File Size : 444 K
Author : Bryan L'Esperance

3 total downloads

0 downloads this week

Community Events

Community News

IT Services and Support Community Staff Leader

Cathy Alper is the IT Services and Support Community manager for CompTIA, with more than 20 years of technology training and organizational development experience. She is responsible for facilitating meetings, organizing discussions and securing CompTIA resources to advance group initiatives.

Alper holds a Masters degree in Human Development and Family Relations from the University of Connecticut and received her undergraduate degree from the University of Wisconsin. She joined CompTIA after several years as a business consultant specializing in the creation and maintenance of high-performance work environments. Her wealth of technology experience also includes stints at Metavante, Allied Computer Group, Deluxe Corporation, and MECC. Alper holds a number of skills certifications and is a former Vice President of the American Society of Training and Development, SE Wisconsin Chapter and chair of the Organization Development Professional Practice Group.

 

ITSS U.S. Community Leadership

Michael Schuler

ITSS U.S. Community Chair
Michael Schuler, Vice President, U.S. Sales Zylog Systems (Canada) Ltd.

Angel Pineiro

ITSS U.S. Community Vice-Chair
Angel Pineiro, Senior Vice President, Services, ASI Integration Services

 

Chris Adamson

ITSS Canada Community Chair
Chris Adamson, Director of IT & Professional Services, Ricoh Canada Inc.

Brook Douglas

ITSS Canada Community Vice-Chair
Brook Douglas, Director of Sales, Parts Now Canada

 

ITSS U.S. Community Leadership

ITSS U.S. Community Executive Council Members
Scott Chatten, President, Illinois Valley Business Equipment
Mike Cox, Vice President, Business Development & Partner Management, Parts Now
Mark DiGregorio, VP Business Development, Tolt Service Group
George Harris, VP Business Development, OnForce, Inc
Greg Magee, VP Business Development, LaptopRepair.com
Shawn Mason, AMS Channel Partner Service Delivery Manager, HP Printing & Personal Systems Group
Mike Moore, SVP Supply Chain Services, DEX
Angelo Simao, Director of Sales, Sullivan and Cogliano
Jim Walters, Director, Enterprise Business Services, Samsung

ITSS Canadian Community Leadership

ITSS Canada Community Executive Council Members
Doug Best, Director, National Service Operations & Strategic Initiatives, Pitney Bowes
Douglas S. Brown, National Manager, Solution Services, Xerox Canada
Domenic Creo, Vice President Managed Services, CompuCom Systems Inc
Rob Farrell, Vice President, SmartPrint Inc.
Kevin Hiebert, President, CELL-A-NET Printer Services
Al MacNeil , Director of Operations, People To Go
Lisa Wright-Finnegan, BP Warranty Service Manager, IBM Canada Ltd.
Jeff Priestman, VP Field Services, Canada, CompuCom Systems Inc

Industry Resources

This is a list of resources that will help you learn more about ITSS. 

 This list will become stronger as we all share our information….  If you have suggestions for changes to this list, things to add, delete, change, please send that information to Cathy Alper, calper@comptia.org   orBryan L’Esperance  blesperance@comptia.org   Thank you.

 

Media with a focus in this area

 Information Websites

  • Linked in:  The Business Technology Forum
  • CNET   (follow what is happening primarily in the consumer technology world to see how it impacts our business)         http://www.cnet.com/
  • Blumberg advisory
  • CompTIA

 Industry Events

Associations and Peer Groups