CompTIA Unified Communications Education
Deployment of unified communications solutions is poised for growth as organisations build on a foundation of voice and data applications to include more video, collaboration and social communications tools. Nearly half (49 percent) of the organisations surveyed for a recent CompTIA study into Unified Communications and Collaboration Market Trends, said their expenditures on unified communications technologies will grow relatively faster than their overall IT budget over the next 12 months.
While IT companies and their customers are bullish on the future of unified communications, the CompTIA study indicates that greater clarity about what constitutes unified communications is needed. From the IT channel perspective, technology product and solution providers also have several hurdles to overcome with customers. These customer challenges include price sensitivity, reliability concerns, security concerns, difficulty in quantifying return on investment and a general lack of understanding of unified communications products and services.
Training Guides
FREE: Quick Start Guide to Unified Communications:
Do you have a solid plan for delivering UC solutions to your customers? If not, this guide walks you through the requirements for getting a unified communications practice off the ground. Find actionable steps and best practices as developed by experienced industry professionals. Download Quick Start Guide to Unified Communications.
MEMBERS ONLY: 10-Week Guide to Unified Communications.
This guide provides IT solution providers with a prescriptive guidance and best practices on building your UC offerings and mastering the longer more involved sales process. It includes actionable business templates and tools in the areas of sales, marketing, impact on technical staff and adjusting business plans to fit the UC model.
Live Education
Quick Start Session to Unified Communications: Do you have a solid plan for delivering UC solutions to your customers? If not, this 45-60 minute presentation walks you through the requirements for getting a unified communications practice off the ground. Learn the actionable steps and best practices developed by experienced industry professionals.
Unified Communications Workshop: Unified Communications (UC) is considerably more than voice equipment and software; it's a comprehensive solution that addresses a customer's business problems. It's not an easy technology for solution providers to master and deliver, but what worthwhile channel offering is? To simplify UC education, we built a comprehensive three-part course that provides the knowledge and skills needed to start a practice and make it profitable!
Unified Communication Webinars: Our quick start session and UC workshop is sometimes delivered through webinars online. Click here to take a look at our webinar schedule and to register.
Please click here to see our full live education events list. If you require any further information on our live education, please download our education catalogue or contact the UK office on 0207 330 6060 or email ukmembership@comptia.org.