Business

Happy customers. Happy employees. Higher profits.

Having a certified workforce has many benefits, including a higher bottom line. CompTIA certifications teach technicians the skills they need to know to do their job. This leads to a more efficient and effective workforce, which leads to higher customer satisfaction and lower employee turnover.

CompTIA certifications are a reliable predictor of employee success. Hiring certified employees gives you piece of mind that they will be able to do the job well. Businesses that employ a high number of certified help desk staff can handle 11 percent more phone calls and 28 percent more field service calls than businesses with a low number of certified helpdesk staff, according to a CompTIA study.

Certified technicians are also better at handling customer complaints and adapting to new technologies. The result is higher customer satisfaction and lower customer – and employee – turnover.

Employing a high number of certified staff can also be a marketing tool, with the CompTIA Authorized Service Center accreditation, a designation of a dependable, trusted and competent IT service company. There are ASC designations for businesses with at least 50 percent of its staff CompTIA A+, CompTIA Network+ or CompTIA Security+ certified.

“Measurement over the years has shown us that new hires with CompTIA A+ certification become more productive faster than those who have not earned this certification. We look for people who have trained responsively, mastered the material and earned the certification.”
Dave Smith, Vice President of Technical Services
CompuCom Systems, Inc.

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