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CREDENTIAL BENEFITS

  • Program logo usage for marketing, promotions, and customer acquisition programs
  • Listing in a searchable directory of credentialed managed services providers
  • Establishes a market differentiator
  • Provides access to a community of peer MSP businesses facing similar challenges
  • Qualifies MSPs for participating vendor channel programs
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Read about how the Managed Services Trustmark has helped managed service providers here and here.

Managed Services Trustmark

The CompTIA Managed Services Trustmark is a business credential designed to qualify and differentiate organizations providing on-premise IT services via a managed services business model. This credential separates organizations making a commitment to the managed services model from those claiming to do so by making inquiries into a number of business and technology fundamentals.

This includes areas such as the managed services agreement, standard operating procedures, systems and tools for delivering services and general business best practices. Combined with customer references, it creates a comprehensive credential that illustrates the quality and commitment of a managed services provider.

The CompTIA Managed Services Trustmark is an un-audited self-reporting process. The IT services organization must agree to a code of conduct, provide customer references and submit an application covering the criteria identified in the control framework. The control framework consists of five sections. Each must be successfully completed in order to earn the CompTIA Managed Services Trustmark.

  1. Code of Conduct
  2. Operations
  3. Management and Finance
  4. Services
  5. Customer References

How to Earn the Managed Services Trustmark
The control framework, application, and credential model for the CompTIA Managed Services Trustmark were designed by a group of qualified industry and subject matter experts in the CompTIA Managed Services Community.