• Main
  • Members
  • Certification
  • Partners
COURSES
Getting to the Heart of Customer Service
CompTIA member price: $339
Non-member price: $359


Getting to the Heart of Technical Support
CompTIA member price: $439
Non-member price: $459


Getting to the Heart of Field Service
CompTIA member price: $439
Non-member price: $459


Diagnostic Troubleshooting
CompTIA member price: $439
Non-member price: $459

Customer Service Excellence Program

Customer service skills are just as important as IT knowledge for your service technicians. The CompTIA Customer Service Excellence Program is the industry standard for quality customer service skills, measurement and recognition. Through CompTIA training, IT technicians will learn good customer service and give your business a competitive edge.

Our programs are based on integrating communication and support skills with technical skills for both managers and technicians. Businesses that have completed the training report increased customer satisfaction and loyalty, as well as more efficient and effective employees. Training can be administered online when your technicians have time or can be in a classroom with an approved instructor.

Customer Service Excellence Program course registration lasts for one year in order to complete the courses on your own time and refer back to them when needed. Registrants will also receive on-the-job aids to incorporate into their daily work and advice from learning coaches when needed.

For more information or for a demonstration, contact csep@comptia.org.