CompTIA Confidence Delivered Program (UK Member Program)
Complaints of alleged breach of the code of practice will be handled as follows:
a) Any member of the public who believes that a Participant is in violation of this Code of Practice may submit a detailed written complaint to CompTIA UK. All such complaints will be investigated and an initial (or full) response will be made within 21 days. If further investigation proves necessary any additional response will be made within 90 days.
b) Participants authorise investigation of complaints by CompTIA UK and will co-operate fully in such investigation. Where information is disclosed that may be of a commercially sensitive nature it will be handled in confidence by CompTIA UK and will not be disclosed to any third party.
a) If the Participant cannot prove that it has rectified an aspect of its operation deemed by CompTIA UK to contravene the Code of Practice, and having been given due opportunity, by means of formal warnings to rectify those relevant aspects, the Participant will be asked to resign. Failing resignation the Participant will be expelled. No company that has resigned or has been expelled will be reconsidered for participation in the Program for a period of 12 months from the date of the previous termination of their participation. CompTIA UK reserves the right to publicise the resignation or expulsion of a Participant.
a) After a Participant has received a written notice of violations and applicable sanctions from CompTIA UK, such Participant will have thirty (30) calendar days to file a written request for appeal pursuant to CompTIA UK's Appeals Process. The Participant is required to file a written request for appeal, along with a statement describing the grounds for the appeal, why the appeal should be granted and all supporting evidence, with CompTIA UK, within thirty (30) calendar days of receipt of the notice of violations and applicable sanctions from CompTIA UK. A Participant’s appeal will not be considered after such thirty (30) calendar day period has expired.
b) If CompTIA UK determines that a written request for appeal is filed in a timely manner and upholds CompTIA UK's original decision, such appeal and the information submitted by the Participant will be submitted for binding arbitration to the Participant Appeals Committee, which consists of voluntary industry peers.
c) The arbitration panel will deliberate and decide the appeal. The decision of the majority of the members of the arbitration panel present at the hearing for the appeal, at which a quorum is present, will be the decision of such panel. The decision of the arbitration panel is final and binding as to all matters related to the appeal. Participant agrees not to appeal the matter any further through any other dispute resolution process, including a court of law.
All notices or other communications relating to this Code of Practice should send to email@example.com.