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Mobility Push Continues, but New Challenges Lie Ahead for Many Companies, New CompTIA Study Reveals

Jun 03, 2014
Organizations lag in updating business processes, setting policies and up-skilling workforce

Downers Grove, Ill., June 3, 2014 – The corporate embrace of mobile technologies continues, but new research released today by CompTIA, the ICT Industry Association, suggests many companies have yet to implement new policies and processes to tap into mobility’s full potential.

Mobile devices are clearly changing the equation for workforce computing. Among companies that distribute devices to employees, 76 percent are deploying smartphones and 61 percent tablets, according to CompTIA’s Third Annual Trends in Enterprise Mobility study.

Similarly, over 70 percent of organizations have made some level of investment to build out mobility solutions, with mobile devices being the top investment item.

But handling these devices – from procurement to management – is a major challenge for many organizations.

•    Small companies are hampered by a lack of resources. For example, device integration and remote support require a combination of specialized skills, infrastructure and bandwidth a small company may not have in house.
•    For medium-sized firms, the fact that there are more resources to deal with creates a different set of problems. Balancing the needs of end users and the requirements of the IT department tops the list of challenges for mid-sized companies.
•    Integrating devices is also the top challenge for the largest firms, but the issue is one of complexity rather than lack of resources. The sheer numbers of employees and devices makes integration a much greater undertaking. The same is true for support.

Only 30 percent of companies have a formal mobility policy in place. Just 8 percent have performed significant workflow changes as a result of mobility.

Perhaps the highest hurdle in maximizing the benefits of mobility is raising the skill level of employees.

“Mobile devices get used heavily in employees’ personal lives, but there are enterprise aspects such as encryption, proper security settings and enterprise apps that require further and ongoing education,” said Seth Robinson, director, technology analysis, CompTIA.

To BYOD or Not BYOD
Fifty-five percent of U.S. firms have implemented some form of bring your own device (BYOD), with the majority still providing some devices while allowing employees to supply their own as well.

While smartphones and tablets have clearly seen tremendous growth over the past three years, PCs remain a viable piece of the device market. Rather than seeing PCs vanish at the same rate that smartphones and tablets are appearing, the overall market is experiencing net growth

“The new norm is quickly becoming one employee, three devices,” Robinson said. “PCs, smartphones and tablets will all remain major components in the workplace for some time.”

The Third Annual Trends in Enterprise Mobility study is based on an online survey of 400 business and IT executives in the United State who are directly involved in setting or executing mobility policies and processes within their organization. The survey was conducted in March 2014. More data from the study is available at http://www.slideshare.net/comptia/slideshare-charts-2014-mobility-study.

The new mobility study is the latest example of how CompTIA re-invests resources into the IT channel to help IT businesses expand and grow. Each year CompTIA conducts more than 25 independent, vendor-neutral research studies. This research covers a range of topics, from technology adoption and business attitudes to IT channel trends and workforce issues.

The full mobility report is available at no cost to CompTIA members. Visit www.comptia.org or contact research@comptia.org for details.

About CompTIA
CompTIA is the voice of the world’s information, communications and technology (ICT) industry. Its members are the companies at the forefront of innovation; and the professionals responsible for maximizing the benefits organizations receive from their investments in technology. CompTIA is dedicated to advancing industry growth through its educational programs, market research, networking events, professional certifications, and public policy advocacy. For more information, visit CompTIA online and on Facebook, LinkedIn and Twitter.

Contact:
Steven Ostrowski
CompTIA
sostrowski@comptia.org
630-678-8468